AutoNation Ford Frisco

The people are courteous but you schedule an appointment and still have to wait 5 days for them to hook it up to diagnostics. The wait from start to finish is too long. They don’t have loaners so I was left and still have to wait 5 days for them to hook it up to diagnostics. The wait from start to finish is too long. They don’t have loaners so I was left with no vehicle for 9 days. I feel like they should be able to come up with a way to diagnose the car on the appointment date. Then they could let me take my car home and come back when they get the parts and have time to do the work. More

Rickey took care of my oil change and completed my F150 service needs that were needed service needs that were needed More

Always in and out and on with life when I have service at this dealership. this dealership. More

From the minute I reached out to the dealership everything was easy-going. There was never a point where I felt pressured to do anything I did not want to do. We all know that feeling when you go t everything was easy-going. There was never a point where I felt pressured to do anything I did not want to do. We all know that feeling when you go to any kind of car dealership. You walk in and it seems like everybody’s trying to sell you something! Both Jeannie and Angel, were amazing! Both were so helpful and they made sure we got into it what were we’re looking for. From start to finish even after the finish AutoNation Ford in Frisco has been amazing!! Very pleased with them, and the next time I need a car I’ll definitely come back! More

Excellent service, this is our third car at AutoNation Ford Frisco, and will continue coming back due to their great service and how fast they were able to find a car with everything our family was lookin Ford Frisco, and will continue coming back due to their great service and how fast they were able to find a car with everything our family was looking for. More

(Well my adviser never answered the phone and never called me back.) Left truck on Monday for a recall (he didn't know about the recall and he's a FORD ADVISOR) so I call Wednesday( I had to talk to a called me back.) Left truck on Monday for a recall (he didn't know about the recall and he's a FORD ADVISOR) so I call Wednesday( I had to talk to a different advisor) said call back Friday. So I call and he's like we looked the truck and your covered by the cps program and that they were waiting for me to give the ok since Thursday and I asked for my advisor they said he was out I called him directly and left an email still nothing from him luckily the Ford advisor named Kyle let me know that that he was going to let them know to work on the truck and also recommend sparks plug change so I did it them. So I call again asking for clenton and nothing but Kyle was there and he said that the truck was ready and that my advisor should have reached out to me on Monday it's now (Wednesday) the it was ready so Kyle gets clenton and he doesn't know what other work was done on the truck so all n all my advisor was no help by Kyle was More

Efficient and cost competitive. Large waiting area. Free water and coffee. Have relied on this dealership since it was Bankston Ford when Frisco was a 1 stoplight town. Large waiting area. Free water and coffee. Have relied on this dealership since it was Bankston Ford when Frisco was a 1 stoplight town. More

Extremely happy about choosing AutNation Ford Frisco for my purchase. This was my first car purchase in the USA and the team made it super easy for me, with no hard negotiations and very straight forward pr my purchase. This was my first car purchase in the USA and the team made it super easy for me, with no hard negotiations and very straight forward process. What I saw on the web was exactly what I saw the following morning in person and by noon I was out on the new vehicle. More

I had asked for CAP to be put on one of the tires that had not been put back on last time. This is like the 3rd time i have asked for that Cap to be replaced. Mohammed said the cap had been replaced I go had not been put back on last time. This is like the 3rd time i have asked for that Cap to be replaced. Mohammed said the cap had been replaced I got home and not it wasn't replaced More

The offer given to me for my suburban was an insult. It was 4K + what was offered by other dealers, and not until I began leaving the facility did those numbers increase. I understand, most are in it f It was 4K + what was offered by other dealers, and not until I began leaving the facility did those numbers increase. I understand, most are in it for max profits, and by any mean necessary, but don’t cheat Customers. You asked for a 10 day pay off for my trade, well it’s going on three weeks, and I’m getting calls from USAA requesting payment. I’ll have to make payment to avoid a negative mark on my credit. Recall information, wasn’t communicated, so we financed car, but couldn’t drive it home. More