AutoNation Ford Frisco

2018 Ford Escape SEL. Check engine light popped on first weekend in November. Had vehicle towed to Autonation Fire Frisco. Car keys dropped off - unlabeled. Calls placed following Monday were unanswered weekend in November. Had vehicle towed to Autonation Fire Frisco. Car keys dropped off - unlabeled. Calls placed following Monday were unanswered and voicemails not returned. Had to pay an in person visit to discover keys were dropped off when car was towed. In an unlabeled envelope. Was told initially car couldn’t be seen until November 29th. Huh…. After some negotiation told later that week. Ended up having to tow car on my own dime to another mechanic. Diagnosis - spark plugs. Kind of a relief except when you look at the vehicle, which has all of 45k miles. Lifespan should be 100k - BTW these are Ford Motorcraft plugs. Spark plugs extremely difficult to pull by qualified mechanics. Odd. They communicate with Autonation Ford - known issue that they are quite nonchalant about. Oh okay. Quite well known I come to find out as they have a special tool for them. That didn’t work. along with 5 other tools. Ford remained quite nonchalant. Alrighty… Just short of pulling the head the spark plugs were finally pulled after 3 weeks as no one wants to damage the engine. More than one was crispy - and I do mean black and crispy. An added bonus of a piece of one actually dropped into the cylinder.- needed full flush and examination to ensure the cylinder/piston etc wasn’t damaged.. Keep in mind the special load this Escape transports is me. My pup too sometimes. And some golf clubs. $1,400 in labor and parts and they were replaced. Ford remained nonchalant and certainly didn’t seem to be concerned. So I’m not longer either as I’ve flipped the car to some else and in a 2022 Honda CRX. Pretty sure they don’t have Ford Motorcraft plugs. Before this my experience of the Service shop at Autonation Ford was ok to good. Now? Well my sale of a vehicle should speak volumes as I only buy new and drive them literally to 200k miles and beyond. If this is happening now I really don’t want to see what happens next. Spark Plugs. $1,400. And without a vehicle in Texas for almost a month. A month. For an extremely low mile vehicle. And a dealer/company that knows of the issue and really doesn’t care.. Thanks but no thanks. More

Excellent service and Donta was outstanding, promises fulfilled, car delivered as promised and on time fulfilled, car delivered as promised and on time More

Estoy contento con el servicio y la atención que me Estoy contento con el servicio y la atención que me brindaron cero comentarios agradesco su atención Estoy contento con el servicio y la atención que me brindaron cero comentarios agradesco su atención More

Great experience and help finding the vehicle I wanted in a market place where they are hard to find. Sales and Paperwork were smooth and easy. a market place where they are hard to find. Sales and Paperwork were smooth and easy. More

autonation service is really good. my sales man help me alot when i got car here. alot when i got car here. More

Service department was quick and easy to work with even without an appointment for oil change. without an appointment for oil change. More

Took my car in to fix a recall. Had a very smooth experience, they took care of everything. experience, they took care of everything. More

I had a great experience with Tommie. I arrived at 7:45am on Black Friday and Tommie was available to assist me. He was great to work with and I look forward to working with him on future purchases. on Black Friday and Tommie was available to assist me. He was great to work with and I look forward to working with him on future purchases. More

Very good service, they did everything on our list and they did it promptly. Their rates were very reasonable. Back in the day they used to clean your car, I guess they don't do that anymore. Anyway, they did it promptly. Their rates were very reasonable. Back in the day they used to clean your car, I guess they don't do that anymore. Anyway, the rest of the service was great. More

I came in for a LOF and to buy a battery. Fabian handled the request. Very professional and thorough. It took a bit longer than I expected but Fabian gave me 10% discount for my "troubles". I get all my se the request. Very professional and thorough. It took a bit longer than I expected but Fabian gave me 10% discount for my "troubles". I get all my service done at the Ford dealer because of associates like Fabian. More