AutoNation Ford Frisco

Had a 9 AM service appointment. My advisor was not feeling well, so Fabian handled my vehicle. Thought I would get “lost in the shuffle” but Fabian made sure everything was handled in a timely manner feeling well, so Fabian handled my vehicle. Thought I would get “lost in the shuffle” but Fabian made sure everything was handled in a timely manner while I waited. More

Had my car over night waiting on a new tire that was suppose to be there the next morning at 10:00am Car was to be ready at 12:00. Showed up at noon to pick up my car and no tire and no call from the suppose to be there the next morning at 10:00am Car was to be ready at 12:00. Showed up at noon to pick up my car and no tire and no call from the dealership to tell me it wasn’t ready. They didn’t know when the tire was going to be there. So I went somewhere else to get my tire and it took 1 hour to fix it. More

My daughter and I actually had a great time buying her new Bronco Sport. Mike Krantz is Awesome to work with as well as the whole team that we dealt with. Got a sweet ride at the price we wanted! Thank new Bronco Sport. Mike Krantz is Awesome to work with as well as the whole team that we dealt with. Got a sweet ride at the price we wanted! Thanks Mike! More

Great service experience! As always, the staff was quick, courteous and extremely helpful. I wont hesitate to bring my truck back in the future. quick, courteous and extremely helpful. I wont hesitate to bring my truck back in the future. More

Flawless! Went in looked a few cars, was not hassled. When I wanted to see what I was interested in here came the keys. Came back the next day with a cashiers check. Signed the paperwork that was alre When I wanted to see what I was interested in here came the keys. Came back the next day with a cashiers check. Signed the paperwork that was already processed and off I went with the vehicle I wanted. Five stars all the way, and this is where I’ll go for our next purchase……. More

I have always received wonderful customer service and great pricing. Jeannie Colon is the reason we keep coming back. great pricing. Jeannie Colon is the reason we keep coming back. More

Alexander Denney is Fantastic. I Preordered a New Mach E GT and he keep me informed about every single update with my new car. He called me months ago to scheduled test drive of their Demo Mach E and that w GT and he keep me informed about every single update with my new car. He called me months ago to scheduled test drive of their Demo Mach E and that was great. The Car was delayed due to the Chip shortage, He was up front about that. When the Car comes fresh off the delivery Truck. He calls me right away and Send Over Photos!! We text back on forth working on scheduling a time to close the sale. He really went above my expectations. Leagues better than the last dealership / Sales Team I worked with. No Drama working out a deal. 1000% Times Better than my last Dealership. A few days after the sale, he asked how thing were going and if I had any questions. I had a Really Good Experience at AutoNation Ford Frisco. More

Fabian was great! I brought my wife's 2016 Edge in for a 30,000 mile checkup and oil change and waited for it. It took a little longer than planned because the service technician noted the tires were not w 30,000 mile checkup and oil change and waited for it. It took a little longer than planned because the service technician noted the tires were not wearing evenly and recommended a four wheel alignment. Fabian kept me informed as to the progress the whole time so I didn't have to keep checking myself. He was also able to explain some of the details about the Premium Maintenance Plan my wife purchased when she bought the car so she can get the most benefit from it. More

Everything was fine except that I had to leave my truck there for 7 days before they could look at it. I would have been happy to bring it in 7 days later and use it for the days it was sitting in the dea there for 7 days before they could look at it. I would have been happy to bring it in 7 days later and use it for the days it was sitting in the dealership's lot. I only live 1.5 miles away.. Other than that all was excellent. More

My visit initially was terrible. I showed up to drop off my 2019 Ford F350. Jeremy was my service advisor. I told him I needed a oil change and MOST IMPORTANTLY while they were doing that to please have a my 2019 Ford F350. Jeremy was my service advisor. I told him I needed a oil change and MOST IMPORTANTLY while they were doing that to please have a look at my fuses because my lights on my horse trailer no longer operate properly, yet when I plug in someone else truck they work fine. I left and about 45 min later Jeremy called and told me I need a cabin filter, fuel filter, and a rear end flush ( I think that's what he called it). I was waiting to see what the results on the fuses were, but Jeremy ended the conversation asking if I wanted to do all three services. I then asked "well what was the outcome of the fuses"? Jeremy said oh yea wait let me ask. He literally put me on a brief 15-20 sec hold, take me off hold and says "I have the tech right here in front of me and he found no issues with the fuses". I then said ok nevermind, but when I get there please show me where the fuses are. He said the tech's would be busy when I came to pick up my truck. Which just frustrated me EVEN more. When I came to pick up my truck, Jeremy wasn't there, so Fabian helped me. Fabian turned the whole experience back around and gave me service I have been used to for the last few years. He even showed me himself where the fuses were in my truck. More