AutoNation Ford Frisco

Everything was fine except that I had to leave my truck there for 7 days before they could look at it. I would have been happy to bring it in 7 days later and use it for the days it was sitting in the dea there for 7 days before they could look at it. I would have been happy to bring it in 7 days later and use it for the days it was sitting in the dealership's lot. I only live 1.5 miles away.. Other than that all was excellent. More

My visit initially was terrible. I showed up to drop off my 2019 Ford F350. Jeremy was my service advisor. I told him I needed a oil change and MOST IMPORTANTLY while they were doing that to please have a my 2019 Ford F350. Jeremy was my service advisor. I told him I needed a oil change and MOST IMPORTANTLY while they were doing that to please have a look at my fuses because my lights on my horse trailer no longer operate properly, yet when I plug in someone else truck they work fine. I left and about 45 min later Jeremy called and told me I need a cabin filter, fuel filter, and a rear end flush ( I think that's what he called it). I was waiting to see what the results on the fuses were, but Jeremy ended the conversation asking if I wanted to do all three services. I then asked "well what was the outcome of the fuses"? Jeremy said oh yea wait let me ask. He literally put me on a brief 15-20 sec hold, take me off hold and says "I have the tech right here in front of me and he found no issues with the fuses". I then said ok nevermind, but when I get there please show me where the fuses are. He said the tech's would be busy when I came to pick up my truck. Which just frustrated me EVEN more. When I came to pick up my truck, Jeremy wasn't there, so Fabian helped me. Fabian turned the whole experience back around and gave me service I have been used to for the last few years. He even showed me himself where the fuses were in my truck. More

Autonation Ford continues to provide exceptional service on my current and previously owned vehicles. Service associate, Ricky Farmer, provided excellent assistance during check-in and was spot on as to th on my current and previously owned vehicles. Service associate, Ricky Farmer, provided excellent assistance during check-in and was spot on as to the estimated time it would take to complete the service. More

Good service. Friendly staff. Was able to get me a ride back home immediately with a Lyft while my car was getting worked on. back home immediately with a Lyft while my car was getting worked on. More

Ricky Farmer at Autonation Ford was terrific. He provided excellent care and help with our service. excellent care and help with our service. More

Brought my wife’s car in for an oil change and 70k mile service. They were completely booked for weeks so I came early in the morning and they had me all wrapped up in under a few hours, was super grateful service. They were completely booked for weeks so I came early in the morning and they had me all wrapped up in under a few hours, was super grateful for that! More

Work was timely and got my car back sooner than expected. Appointment was for Monday. I had to drop off Saturday due to schedule. Monday morning at 8:00 got a call it was ready!! Appointment was for Monday. I had to drop off Saturday due to schedule. Monday morning at 8:00 got a call it was ready!! More

Dakota was very helpful and made our purchase process very smooth. We were in and out in less than 2 hours with our new car. very smooth. We were in and out in less than 2 hours with our new car. More

My parts fir the recall were not ordered or in stock for my appointment that I had scheduled 2 weeks before. Rickey said he would order and I was grateful he checked before I left the dealership. Tried my appointment that I had scheduled 2 weeks before. Rickey said he would order and I was grateful he checked before I left the dealership. Tried the next week several times to see if parts are in to no avail. Today marks two weeks since my botched appointment and still no news . More

Customer service in the Service department is top notch! They did a great job correcting an error in the scheduling of appointments to accommodate my vehicle. Thanks again! They did a great job correcting an error in the scheduling of appointments to accommodate my vehicle. Thanks again! More