AutoNation Ford Frisco

Very shady people. Was buying a 15k car with 5k down and loan was for 20k!!! They had lied and opted me in to more then 10k in in house warranty. When I asked about them they claimed that they give those t loan was for 20k!!! They had lied and opted me in to more then 10k in in house warranty. When I asked about them they claimed that they give those to all customers. As if it was a free hand out. No. It’s them putting you more in debt to something you don’t want and haven’t even asked for. I told him to take them off and he Claimed the only way the loan would work was with those. basically lying to me and threatening me a higher interest rate if I remove them so I left. After standing in the lot multiple employees approached trying to fix the situation. Ended up getting everything for a shocking $800 down from 10k. Avoid this place at all costs. If you do go be sure to pay attention to what they’re adding and costs. It’s all over inflated offers to add money to your loan amount. Dirty shady people. Taking advantage of people and putting them in more debt then they signed up for. More

I highly recommend Damien and Hawk from the service center. Damien was my advisor who took care of me during my car repair process. There was some miscommunication between me and Ford about my warranty center. Damien was my advisor who took care of me during my car repair process. There was some miscommunication between me and Ford about my warranty coverage but then Hawk, the service manager stepped in and explained it to me in depth and I ended up leaving happier than I expected. Customer service with good communication goes a long way. I recommend using Damien as your advisor and if you need to talk to anyone higher up, Hawk is also your man. Keep up the good work guys. More

This dealership made good faith efforts to correct the service department problems which they had, and which was the subject of a previous review. My vehicle was repaired on the 5th day, and seems to be service department problems which they had, and which was the subject of a previous review. My vehicle was repaired on the 5th day, and seems to be working fine. The service tech offered what appeared to be a sincere apology, stating that their department was overwhelmed with scheduled work. More

Unspeakably terrible service. Took my vehicle in, heard nothing for 5 days, then went by - only to find out that they had not yet looked at the vehicle. Manager spoke as if he were a well-programmed compu nothing for 5 days, then went by - only to find out that they had not yet looked at the vehicle. Manager spoke as if he were a well-programmed computer making excuses for it all. Would not buy a used donkey from this joint. More

I bought my 2017 mustang eco boost from auto nation and I’m very grateful for how well Michael Krantz took care of me. Got a great deal and Michael was there the whole way. Forgot the name of the finance g I’m very grateful for how well Michael Krantz took care of me. Got a great deal and Michael was there the whole way. Forgot the name of the finance guy I worked with but he was great as well More

I cannot express the extreme disappointment in autonation Frisco. We bought a car and agreed in the contract that the full detailed cleaning and touch ups would be addressed once the plates were ready (by wh Frisco. We bought a car and agreed in the contract that the full detailed cleaning and touch ups would be addressed once the plates were ready (by which point past the 30 day return policy). We took the car in over a week ago and we’re not given a call to say when the car would be ready. I rang multiple times over 2 days where I got passed around people even sent to voice mailboxes where the system doesn’t allow you to leave messages. I eventually spoke to someone who said the car was ready so we went to pick it up, it hadn’t even been cleaned and the touch ups were worse than when we originally bought the car and even worse, the car has been damaged whilst in their care with a new paint dent on the passenger side. We waited for over 20 minutes asking for assistance and no one came. We had to leave to pick the children up from school and not even a courtesy call. I have called to speak to the manager multiple times and left messages and no return call. The car is now worse than when we first bought it and no one is calling us to say how we can sort this out. This is shameful and dishonest. We are now left without a car which is worse than when we bought it and nobody contacting us to help. Absolutely disgraceful. Honestly wish we had not bought a Ford. More

This is my 3rd time with the same problem, Zachary Ballas didn’t handle a good service, today blaming someone else with the concern, SUV when I got from him tire pressure was not the same on all tires , eac didn’t handle a good service, today blaming someone else with the concern, SUV when I got from him tire pressure was not the same on all tires , each tire pressure was different, 🤔 I told Mr. Ballas are you kidding me. More

Great experience with service I had to take my truck in for warranty repair. The repair was done ahead of schedule. Very happy with the service. 5 stars for their professionalism! I had to take my truck in for warranty repair. The repair was done ahead of schedule. Very happy with the service. 5 stars for their professionalism! More