AutoNation Ford Frisco

2018 second engine replacement!! and poor service I don’t want to give them one star. I am actually stunned by the treatment I received. I have a 2018 Ford Escape. I had the engine replaced when it I don’t want to give them one star. I am actually stunned by the treatment I received. I have a 2018 Ford Escape. I had the engine replaced when it had only 11,000 due to a warranty covered issue. I was out of my car for 30 days. At 21,686 miles the check engine light came on again and I tried to get my car in to be looked at. The manager Hawk knows me by sight. However the tech assigned to my car was joe. Joe pulled the code and it was the exact same code it pulled with the first engine change. Which almost always means the same issue is going on. He proceeded to tell me that it code be rodent damage and that they wouldn’t be able to look at it until the next week and that I would have to get a rental. They told me there would be a deposit and taxes due. I told them that they are obligated to put me in a loaner because it’s most likely a covered warranty issue. (Due to history) also it’s a known issue and rodents do not go near the cylinders. And that particular code is never related to rodent damage. I asked them to please cover the rental, but they said no. They could refund me the deposit and the taxes, or the rental place would refund it. (I have never ever been refunded for rental deposits-and I put gas in the car and I don’t leave trash in the car.) After speaking with another “manager” on the phone after I left the dealership because I was upset and decided I would wait another day or two. I spoke with another dealership and they told me they would take my car and put me in a rental with a 50 deposit and no taxes. I went ahead and called this dealership back because normally I get better treatment and I try to stay loyal. I was told that their would be a deposit only. But they never said how much. When I went in to drop my car off they told me it would be 200$ deposit. And the person proceeded to tell me that he told me the amount on the phone. I never would have agreed to come in for that amount. I want everyone to know that this dealership is full of thieves and liars. And I will never ever visit Frisco autonation again. They have lost my business and I will make sure to tell every single person I know that service is terrible and they knowingly sell cars with defects. Also, by the way. My car does need a new engine. So, your poor treatment was rude and uncalled for. More

Warranty and Maintenance Refund I sold the used care I bought from them within 3 months and am due a refund of my extended warranty and maintenance plan I purchased. I supplied the I sold the used care I bought from them within 3 months and am due a refund of my extended warranty and maintenance plan I purchased. I supplied the dealer with all the appropriate paper work, including the form saying the car was paid off in full, so the refund would come directly to me. Its been 6 weeks and nothing, and when I call to inquire, I get know answers. It amazes me how when they are taking your money they are all over it, but when they owe the consumer money it takes for ever to get your HARD EARNED MONEY BACK. xxxxxxxx. More

My experience with this service department. I purchased a new transit connect here. This is our service truck for a small business I run. No truck, no money coming in. The transmission went ou I purchased a new transit connect here. This is our service truck for a small business I run. No truck, no money coming in. The transmission went out a month ago. I took it in at that time, was told the part was on backorder for 3 weeks. Ok fine..this vehicle has 42,000 miles on it now. Full warranty. I was offered a loaner for 4 days. The rep had enterprise pick me up...they asked for 200.00 and the taxes. So we did not take the so called loaner. This last Monday, we dropped the vehicle, as the rep had called me and said they were ready to do the work. He said it should be done Tuesday. Then Wednesday, and so on. Here we are Friday, no vehicle and now being told Monday, this is damaging my business severely. No one seems to care. Our rep is very nice. That’s about the only nice thing I can say. This is not the first issue here. We had a air conditioning vent that was broken in the 1 st month of ownership, and a blowout of a brand new tire. They denied warranty on both. This is not how service should be...i have serious doubts that the vehicle will be repaired at all. I’m pretty sure we will have many visits...and in the meantime, keep making payments on a vehicle we can’t drive. More

Very bad service for my appointment It's unbelievable when I bring my van to this shop do oil change, for 4 hours but do nothing. no words say sorry at all. It's unbelievable when I bring my van to this shop do oil change, for 4 hours but do nothing. no words say sorry at all. More

Awesome buying experience Went in to see a certain truck...worked with Tommy Keith. He walked my soon to be 16 year old through the differences between the two trucks we ended Went in to see a certain truck...worked with Tommy Keith. He walked my soon to be 16 year old through the differences between the two trucks we ended up looking and at while we were there and answered all our questions. Had been to dealerships of all kinds for several weeks as he did not know what he want. Easy negotiation and we were out the door. More

Still waiting for the call This was by far the worst customer service experience I have ever had. My husband and I were in the market for a new expedition. We came into the lobb This was by far the worst customer service experience I have ever had. My husband and I were in the market for a new expedition. We came into the lobby and not a single person greeted us. We had to track a sales person down who said they would be with us soon. Fifteen minutes later, we got tossed around a few times until we met Cory. We had our eye on a very specific car and were wanting to talk a price that afternoon. We had to go back home to relieve our babysitter, but asked Cory to call us with a price and that we would be very interested in proceeding with the sale. He wrote down our info and promised a call. Well, here we are, three weeks later and not a single call was attempted. We are proud owners of another car from another brand simply because we were wowed with exemplary customer service. I appreciate not being hounded at a car dealership but it is beyond me as to why none of these sales individuals had a desire to even greet us or help us with the sale- we were practically willing and able to make a sale for them that day. Very disappointed. More

Used Car Fiasco Bought a 2012 Nissan Sentra in February of this year. Within a month, the car had lost acceleration. My son was out of town at the time, so he took it Bought a 2012 Nissan Sentra in February of this year. Within a month, the car had lost acceleration. My son was out of town at the time, so he took it in to a local mechanic - diagnosis, car needs a new transmission for $4,000. We called autonation and their solution was to sell us their aftermarket “warranty” for $3,600. We did so and my son took it in to the local Nissan dealership, who found a “theft prevention devise” that they had to removed. It’s looking like a scam at this point. About a month later, the car is demonstrating the same problem as before. This time, dealer agrees transmission is bad. Good news is, because we purchased the warranty, the $4,800 repair tab is only the $200 copay. So, we now have over $9,000 invested (including the two $200 copays and the original mechanic’s diagnosis) in a 7-year old vehicle with over 120,000 miles on it. I would never purchase another vehicle - used or otherwise - from this dealer. More

How to lose a customer in 10 days Absolutley terrible sales experience! I need people to know how the snakes at Autonation work. I custom ordered a mustang GT back in December 2018. Absolutley terrible sales experience! I need people to know how the snakes at Autonation work. I custom ordered a mustang GT back in December 2018. It was optioned out & one of a kind! Well after delays by Ford themselves it finally arrived 4/5/2019. Mind you I didn't receive a call that my vehicle arrived, I had to contact Autonation days later as Ford's tracker sucks! Well I had plans to pick up the vehicle Friday 4/12/2019 but had an emergency to take care of. Monday 4/15/2019 I get a call from the Sales Manager, Cory Dalgetty, that my custom ordered, deposit-held vehicle has been SOLD! Yep, a car I had to wait 4 months to arrive, was sold from under me in just a few days. This is my first & last experience with Ford, after all the recalls, delays & poorly trained employees. I'm sure it's a decent place to buy a plain F150 on the lot, plenty of those! Don't let the basic purchase reviews fool you! So don't waste your time trying to get a custom order, or even anything in general. These idiots don't know how to place a "SOLD" sign on a purchased vehicle. You'll waste time waiting anxiously only to be given a weak apology & the opportunity to relive the experience by ordering again. Screw Ford, screw Autonation! More

Worst Expetience We’ve Ever Had With Car Dealership Bought a used VW from Autonation in November of 2018. Requested second key. Noted in paperwork. After almost 3 months of trying to get them to make Bought a used VW from Autonation in November of 2018. Requested second key. Noted in paperwork. After almost 3 months of trying to get them to make key, found out their key maker can not make VW keys. Was told to go to VW dealership down from the ( another place I won’t return) and buy key. Drop off copy of receipt. Did so. $313 key. Never received reimbursement. Called and was told they would call back. One of many unreturned calls. Filed with BBB. They refused to respond. More