AutoNation Ford Frisco

This place is a joke Its 2:30 PM on a Wednesday 4/25 and they can't get a simple oil change done in a reasonable amount of time?? The advisor says leave it with me and it Its 2:30 PM on a Wednesday 4/25 and they can't get a simple oil change done in a reasonable amount of time?? The advisor says leave it with me and it will get done by the time we close at seven...who the xxxx can do that?? I drive from McKinney to Frisco to get service done, for reasons I wont discuss in this review, but it looks like I need to give Bob Tomes a chance now. It's no wonder why Ford has decided to open another point in Prosper....if Tammy or Jason Kopp the GM want to give me a call to discuss some ideas on how to make more money and ways to be quick and efficient about it, then respond to the review and I will get in contact. More

Run like all xxxx!!!!! If I could give this dealership a negative 100 I would. Please let my story serve as an example of why you consider going ANY where else you can than If I could give this dealership a negative 100 I would. Please let my story serve as an example of why you consider going ANY where else you can than to AutoNation Ford Frisco to purchase a car. I bought a 2010 Cadillac Escalade EXT for $33,000, including a $3500 (2 yr 24,000mi warranty) I paid $575/mth for 13 months before my engine went out. I purchased the truck with 85000 mi, my warranty expired at 109998, I now have 111081 on the car, warranty expired. I take the car to the dealer asking if they can still honor the warranty, of course not, I contact the warranty Co to honor the warranty, of course not. I then ask the service director about helping me with this car they just sold me somehow, he goes on to tell me they will cut their labor cost to install an engine on the car, which was quoted at $11000 with Sewell of Dallas. I come back the next day with a proposal to purchase a second used car from AutoNation at some sort of discount and was offered great Customer service from their fleet manager. I was ready to purchase a car cash and they weren’t willing to extend me any form of gratitude for me even considering making a second purchase after this terrible situation. $45k in 14 months off two used cars, the dealer almost made and I’m out $56k - In 14 months. The used cars here are sketchy and the customer service is the worst I have ever experienced in my entire life. They don’t value your time, money or loyalty. I will never buy a hub cap from this dealer again. More

Dishones Sales practices - Stay away They should be sued for their false advertisement, they list vehicles with pictures and stock numbers on their website and when you arrive to negotiat They should be sued for their false advertisement, they list vehicles with pictures and stock numbers on their website and when you arrive to negotiate a deal, they show you completely different prices. If you look at other reviews, this is common practice for this place. Do yourself a favor an stay away. More

Another service Brand new truck.. less than a year old and I’ve been to the dealership more this year than i ever have before oil change i understand but between the Brand new truck.. less than a year old and I’ve been to the dealership more this year than i ever have before oil change i understand but between the recalls and the warning lights i can’t catch my breath. HELP FORD MAKE IT RIGHT stephenpgraves@gmail.com More

Dishonest Management Autonation Ford Frisco, TX had a vehicle I was interested in. I stopped by and took a look at the vehicle and they took a look at my trade. I told t Autonation Ford Frisco, TX had a vehicle I was interested in. I stopped by and took a look at the vehicle and they took a look at my trade. I told them I would come back the next day with my wife, granted the amount they could offer on my trade was decent. A couple hours later, I received a call from the used car manager asking me about my experience and stating that my trade-in value was between $10,000 and $12,000. I told him that $10,000 was too low for me to do the deal but if they could do somewhere in the $12,000 range, I could make that work. He agreed and said, "yeah, that shouldn't be a problem." Consequently I came back the next day, ready to do the deal and when it came down to my number on the trade they offered me $9,600. I asked to speak to the manager and he gave me a long speech about the value of my vehicle and how it wasn't worth anywhere near the $12,000. I shared with him, that the problem I had with the dealership was not that they couldn't give me what I wanted for my car, the problem was integrity. If you can't get me where I want to be, then don't tell me you can. The manager could have saved me and him a lot of time if he would have just been honest. Instead, I drove 45 minutes each way to find out we couldn't make a deal happen. Very disappointed in the values of this dealership. More

Worst service I have ever had for anything, ever. Lost my vehicle for a day. ( it was there the whole time) They never call you back or give status updates. I also had to bring the vehicle back a mont Lost my vehicle for a day. ( it was there the whole time) They never call you back or give status updates. I also had to bring the vehicle back a month later because the part that was put on the first time failed. The lady was also rude about having to give me a loaner car. More

Dishonest Sales Practices Stay away! This is the worst car buying experience I have ever had. I was greeted by a sales rep when arriving and all seemed to be going well. I foun Stay away! This is the worst car buying experience I have ever had. I was greeted by a sales rep when arriving and all seemed to be going well. I found the Mustang that I wanted to purchase and decided on a color that the dealership did not have in stock. They informed me that they had the vehicle at another one of their dealerships and they showed me the window sticker and we made a deal. The dealership took my trade in, we cleaned it out, they removed my tolltag and I went back in to finish up paperwork. The dishonest salesperson told me we would wait until tomorrow in case "something" happens and I had to get a ride home because they would not give me my trade in back. When I inquired about what could happen they would not respond. In the morning I called to confirm our appointment and no one answered, I left messages and no one called me back. I got a ride to the dealership to see what was going on only to wait over 30 minutes for my sales rep to tell me that they sold the car to someone else and had nothing to offer. This company lied, kept my trade in hostage, ran my credit without having a car for me, and wasted over 4 hours of my time for a vehicle that they did not even have. More

Worst service ever No customer appreciation extremely poor service went there for floor problems that were there when the car was purchased was told it wasn't a big pro No customer appreciation extremely poor service went there for floor problems that were there when the car was purchased was told it wasn't a big problem just carpet turned out it had been major floor issues now the won't fix it there 5 star ratings are employes of theirs to up there ratings the service person I spoke to said he rates his experience every time he gets work done never want to deal with them again More

Wallyed and Maris are awesome Went here and had no problem with Wallyed and Maris, these guys ROCK. Thank you guys, I love my truck, keep doing what you guys do. Went here and had no problem with Wallyed and Maris, these guys ROCK. Thank you guys, I love my truck, keep doing what you guys do. More

Worst Service Ever Do not go to Ford Frisco. I had an 11 am appointment today that I set up online and received confirmation. Eric Smith, the Assistant Service Manager Do not go to Ford Frisco. I had an 11 am appointment today that I set up online and received confirmation. Eric Smith, the Assistant Service Manager, who was checking me in, indicated that the online system did not bring my reservation into his system even though he could see my confirmation in the other system. It would take 5 days before he could look at my car. Worst experience I've had at any repair center...and I've had some rough ones. Do not give them your business. More