AutoNation Ford Frisco

They will give you pricing with numbers that don't match Their sales team seems incredibly disorganized. I went in to buy an F150, it happened to be at the Auto Nation over in Fort Worth. The web site had th Their sales team seems incredibly disorganized. I went in to buy an F150, it happened to be at the Auto Nation over in Fort Worth. The web site had the truck listed at one price. The MSRP of the price at Auto Nation Ford Frisco was $2500 more than the MSRP the truck was listed for at the Fort Worth dealership. A manager was trying to convince me they put an incorrect price on the website. Great! This dealership really does not seem like they know what they're doing. I passed on buying the car because the numbers just don't add up with these people. Why should the "final price" be different at the dealership than it is on the website? The salesperson was friendly but management seems to have no clue what they're doing. They certainly try to pull on kinds of tricks on you. I would avoid doing business with Auto Nation at all costs. There are plenty of professional dealerships out there. Stay away from this one! If the online price was the actual final price (before taxes, etc) the deals would be somewhat competitive. FYI - they would not negotiation on a new vehicle at all. More

A terrible customer experience - They FIXED it! While the below review is accurate at the time of posting I would like to post my respect for the team at AutoNation Ford of Frisco. The acted as true While the below review is accurate at the time of posting I would like to post my respect for the team at AutoNation Ford of Frisco. The acted as true professionals. They addressed my concerns and offered realistic solutions. Then they went over the top with their customer service. I am proud to say I bought my Ford from this team. I will happily service my car at their dealership. I will not hesitate to refer my colleagues, friends and family to them. And when I am in the market for a new ride they will be the first place I stop. Way to go AutoNation Ford Frisco! The purpose of this letter is to express my profound dissatisfaction with the service I experienced at Bob Tomes AutoNation Ford in Frisco on October 26th, 2016. From 5:30PM to 9:15PM I acted in good faith to purchase a new 2017 Ford Mustang EcoBoost Premium. This included: • Meeting multiple sales representatives; the main contact being DT Carter • Meeting two of the Managers, John Donawho and someone else • Dealing with two separate finance representatives • Car requirements • Purchase and trade-in car inspections • Purchase negotiations • Finance negotiations • Ultimately a failed contract to purchase I was put in a bait and switch situation which ended poorly to say the least. We agreed upon a grey ecoboost premium. My goal was to be at $300/mo. We agreed upon $339/mo. When the paperwork was finally completed I was the last customer in the building. It turns out that between sales and financing the paperwork had become a lesser, black, ecoboost – no premium edition. I cannot explain how frustrated and diminished I felt at that point. Your sales representatives sold me one car and your finance people processed paperwork on another car. This is illegal. Purchasing a car is a personal decision that involves both my pride and my ego. To be taken advantage of this way made me feel like I was less of a person. During negotiations your Manager John stated “… a car is just a car, but there is only one of you…” Furthermore the Sales Rep DT promoted himself as “ …called to serve people...” There is a simple sign that hangs at the front door that reads “…Tomes Ford greater customer satisfaction…” None of these things appear to be true given my experience. I am giving you an opportunity to correct what I consider a deep, personal wrong from your organization. Rest assured that if this is not corrected I will make sure my experience is shared and reviewed through all options available to me. Adam Hindson More

Terrible sales staff, worse service staff (Crooks!) Sales staff makes you wait for ever, charge full retail, add extras to car and charge for it without permission (window tinting). Service staff are c Sales staff makes you wait for ever, charge full retail, add extras to car and charge for it without permission (window tinting). Service staff are crooks! Service staff feign stupidity and install wrong parts and then troubleshoot just to overcharge Ford Motor Corp. (If your under warranty). That is fraud! Awful people! Service Manager Don Randall is worst. AVOID LIKE THE PLAGUE! More

Very unprofessional and poor sales department I was contacted by Ford that they had a high demand for Fusions like I have currently leased. I made an appointment to go in and meet with Kacey base I was contacted by Ford that they had a high demand for Fusions like I have currently leased. I made an appointment to go in and meet with Kacey based on their call to me. When I arrived no one knew anything about the appointment. I told them up front that I had no interest in having any "negative equity" rolled over. If I could term my lease as they had suggested I had no interest in going forward. I quickly found out that is some type of sales ploy and was never the intention. Their sales people are unprofessional, and they pay almost no attention to their customers. I probably won't lease another Ford anyway but if I was planning to I would go to any other dealer first. On another note, their Service Dept is great. Whoever manages it has got customer service really figured out. They should manage the sales department! More

WHATEVER YOU DO, DONT BUY FROM HERE. IT WILL HAVE A PROBLEM DO NOT BUY A CAR FROM HERE!!! We first bought a used GMC Terrain from this dealership in February 2016. We heard a noise but was reassured of their 16 DO NOT BUY A CAR FROM HERE!!! We first bought a used GMC Terrain from this dealership in February 2016. We heard a noise but was reassured of their 160 point inspection all their cars go through so we pulled the trigger and bought the car. Within the first 6 weeks we were in and out of the service department and they could not figure out what the problem was until the 3rd time we brought it in and it was of course a major issue, the timing chain. The dealership took the car back if we were to buy another car from them. We learned from our mistake and decided to go new so we wouldn't have anymore issues. We sat at the dealership for 12 hours to purchase a new 2016 Explorer, due to the fact no sales person wanted to do the deal with us because they didn't want to deal with the trade in of the Terrain even though this was all approved by the GM, Josh Patterson, who is NEVER in the office he is always on vacation and he nor anyone else will call you back. Finally the AGM Dustin, decided to sit down and do the deal with us and we finally walked out of there at 9pm. Was so happy with my new car until it started making a cranking/creaking noise by the right tire. I took it in the first time, drove around with them to let them hear it, in which they did, and they thought it was the suspension, but couldn't find anything wrong with it. Brought it back in a second time, had another mechanic ride with me, even have it recorded and he thought it was the right strut. They ordered a new part and fixed it. On my way to go pick it up I get a call that its still making the noise and that's not the problem. They keep it longer and the next week I get a call that it was something to do with the body seam that something wasn't tightened enough during factory and they fixed it. I was assured I would NOT be back again for this. I leave the dealership and drive down Legacy and what do I hear the FREAKING NOISE AGAIN. I immediately call back to tell them, even record it again as proof, and was told not to bring it back yet. I tried calling the person in charge since the GM Josh is of course on Vacation, which is Vince. He wont return my phone call since this place has the WORST Customer Service and doesn't fix any problems after you have purchased a call from them. They just want you to buy and then they wipe their hands clean from you. The service department said I cant bring it back until next week since in which the Director of the Service department will ride with me. I Don't need someone else to ride with me everyone else already has. STOP SELLING CARS THAT DONT WORK OR AT LEAST FIX THE FREAKING PROBLEMS AND OWN UP TO IT. More

Jonathan in service was awesome Jonathan and the service department here lowered the cost of the service and provided a free rental to me to make up for the sales department wasting Jonathan and the service department here lowered the cost of the service and provided a free rental to me to make up for the sales department wasting my time (sales said they had a car for me but turns out they didn't and were instead actively searching for one we agreed to). I'm very thankful for Jonathan looking out for me and it's the reason I'll be returning here again for service. Also, scheduling service online is really easy. More

Absolutely avoid this place at all costs! Worst experience at a car dealership I have ever had. Upon entering, it felt as though there was no structure and it was chaotic. The receptionist had Worst experience at a car dealership I have ever had. Upon entering, it felt as though there was no structure and it was chaotic. The receptionist had to page a salesperson THREE TIMES in order for someone to answer my question about a vehicle. I wanted to test drive a certain vehicle and in order for me to do so, I had to sit with a salesperson who had no idea what he was talking about and answer over 20 questions about my current car and why I was looking for a new vehicle. I've been to numerous dealerships and this is the first time I've experience something like this. After 15 minutes of answering questions, I had to wait another 15 minutes for the salesperson to input my information and get the keys to the car, only to find out that the car I came to test drive "might be under contract" says another guy at the hub computer space. That was the last straw. Please save your time and energy and go to any dealership that actually has a sense of what they're doing and don't treat their customers like they are just a number. More

Oil Change & VCP I bought my truck in Houston Texas from AutoNation and moved to Plano. I purchased this VCP form them and it is amazing. I just pull my vehicle in a I bought my truck in Houston Texas from AutoNation and moved to Plano. I purchased this VCP form them and it is amazing. I just pull my vehicle in and they do the service work and I am on my way. I actually set up my appointment on line and drove up and was in a shuttle to my house in 5 minutes. I picked it back up a few hours later. I was lucky to meet Mr. Josh Patterson who works there and was very professional and pleasant. This is my second visit there and both time been great. More

THE MOST PATHETIC/WORSE SERVICE EVERY HAD IN MY LIFE!! NOTE TO ALL POTENTIAL FORD BUYERS: If there was a NEGATIVE TEN rating, this dealership would get it. DO NOT waste your time with Auto Nation Ford i NOTE TO ALL POTENTIAL FORD BUYERS: If there was a NEGATIVE TEN rating, this dealership would get it. DO NOT waste your time with Auto Nation Ford in Frisco, TX. The story starts like this, I bought a Jeep Compass which after 2 weeks I did not like. A family member works for another Auto Nation Ford dealership in Florida and tells me why are you wasting your time with Jeep when you can go to our dealership right down the street and get 0% financing for 72 months and get a lot nicer vehicle for your money. So, I drove about 1/4 of a mile up the road and spent 2 hours there and was told by Sales Manager, dont worry about it, we'll take good care of you, this was on Monday late afternoon on (8/31/2015), they could not get the payoff information on my Jeep because the bank was closed, So, I drove back there yesterday (9/1/2015) to be told that if I want to buy one of their vehicles to take advantage o the 0% financing for 72 months that I would have to put down $3300 in cash. I asked my sales guys (Cheyne and Dean) 5 times at least, how are things going and they tell me everything is looking good. I don't understand why a car dealership would put me through this as I also asked them numerous times what is the monthly payment on a 2015 Ford Escape, he never told me a number. I dont understand why we just didn't cease all communications at that point. GETTING BETTER, KEEP READING, I then was told by the Sales Manager (Corey Dalgetty) he would talk to the General Manager of the dealership who was "out hunting" yesterday (9/1/2015) and he would see if an exception could be made as the GM at this dealership has some “magic dust” he can sprinkle to “make things happen" with Ford Financing. I get a call this morning (9/2/2015) from Dean in Sales asking me when I was going to be at the dealership to pickup the car, then an hour later, I get a call back from Corey, the guy whose been with Ford 18 years, and was told that the only way to get that Ford Escape, per the GM is to now put $6000 in cash down. Do these guys talk to each other? OMG!!! I would highly recommend the GM and his entire team take lessons from Frisco Chrysler Jeep Dodge Ram right down the road from their dealership, I went right back yesterday (9/1/2015) after after being told about the $3300 in cash down and worked with Frisco Chrysler Jeep Dodge Ram's Managing Partner Shawn Swenson (who obviously knows and understands the true meaning of Customer Service) of that dealership and he himself personally spent 5 hours with me showing me different options and to take even take a negative hit to make a customer happy and to get me into a completely different vehicle that fit within my budget, drive much differently than a Jeep Compass and all for $60 bucks more a month. WOW! I have bought at least 10 cars in my life (Nissan, BMW, Cadillac, Mercedes, Lexus, Jeep and others) and this was the absolute biggest waste of my time and most pathetic service I have every witnessed in my life of car buying!! I hope the owner of Auto Nation Ford gets to read this, not that it will change my perception at all. STAY AWAY IS ALL I CAN SAY - Would NEVER go back there and would NEVER recommend them to ANYONE. More

Terrible communication and long waits They make appointments then keep you waiting for hours. Then they offered a ride home and did not say they had to keep car overnight till 8 hours late They make appointments then keep you waiting for hours. Then they offered a ride home and did not say they had to keep car overnight till 8 hours later. From the poor service, lack of follow up after sale, never delivering warranties or paperwork on time this place should get a zero not a 1 star. They act like they could care less about their customers and their time. More