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AutoNation Ford Frisco

Frisco, TX

Overview
Reviews
Vehicles
4.5
1,424 Reviews
AutoNation Ford Frisco is your local source for all new and used Ford models in the north Dallas area. Located in south Frisco, our showroom can be found at the northwest corner of Sam Rayburn and the Dallas North tollways. With an expansive inventory of both new and used Ford vehicles for sale, and a large selection of other used cars, trucks, and SUVs for sale, we are sure to have the perfect new or used vehicle for you! Check out our website today, or visit our showroom in Frisco to learn more.
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6850 State Hwy 121

Frisco, TX

75034

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Showing 1,424 reviews

October 27, 2023

If you can’t sell the vehicles at the price advertised why show it!! Was told that’s AutoNations policy for adds! No Thanks!! ADDS of $2,476!!! Window Tint and Door/Cup Guard + $499.00 Appearance P More

by ElizabethHicks
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Payton Ramos
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Nov 01, 2023 -

AutoNation Ford Frisco responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Frisco. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (972) 763-5523 -- we hope to hear from you soon.

October 26, 2023

The customer service experience at this dealership is underwhelming. You can stand at the service desk waiting and be ignored by multiple employees busy looking at their cell phones, not talking to anyon More

by dtsandrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Oct 27, 2023 -

AutoNation Ford Frisco responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Frisco take our reviews very seriously. If you'd like, please contact our General Manager at (972) 763-5523. We'd appreciate the chance to make your experience a positive one.

Oct 27, 2023 -

dtsandrs responded

Y’all have my contact info. Good service organizations call the clients. They don’t ask the clients to call and explain.

October 26, 2023

My Service Rep Loraine was excellent! I appreciated that they delivered the vehicle when completed More

by Autos are changing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loraine
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Oct 27, 2023 -

AutoNation Ford Frisco responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

October 24, 2023

In fpr an oil change. Was quick, friendly, and even got me a lyft ride to breakfast and back. Great overall service. I'll be back. More

by ncogliet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gage
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Oct 27, 2023 -

AutoNation Ford Frisco responded

Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

October 24, 2023

Had my truck served Oct 11 10/ 23 I had no battery to start truck. I called AAA CA and had a Lock out service and paid for two batteries. Not to happy your service dept. Did Not Recommend I needed More

by Tom Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
na
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Oct 24, 2023 -

Tom Smith responded

NA

Oct 27, 2023 -

AutoNation Ford Frisco responded

Hi Tom, thank you for bringing this matter to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (972) 763-5523 -- we hope to hear from you soon.

October 24, 2023

Kathie was very help. I filled out an online form overnight and early the next morning she called. I went to the dealership and decided I wanted the car at their other l More

by ernh2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathie Salera
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Oct 27, 2023 -

AutoNation Ford Frisco responded

Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

October 19, 2023

Michael Crance worked out an excepted and was helpful all the way. Finance was also helpful More

by joe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Krance
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Oct 21, 2023 -

AutoNation Ford Frisco responded

Hi Joe, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

October 18, 2023

I made an appointment. Checked in very quick and 3 hours later they called me to deliver my truck. It was a great experience. More

by Joshua Klinge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naomi
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Oct 21, 2023 -

AutoNation Ford Frisco responded

Hi Joshua, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

October 15, 2023

Very accommodating and helpful team! Very pleased with the overall experience and will definitely continue to have my truck serviced here! More

by Dwwhiting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orben
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Oct 18, 2023 -

AutoNation Ford Frisco responded

Hi, thanks so much for the warm recommendation of the team here at AutoNation Ford Frisco. Thank you so much for being one of our valued guests and we look forward to your next visit!

October 13, 2023

I enjoyed working with the two salesman that helped me with the process. If it wasn’t for the way the two of them treated me I would not have purchased the vehicle from your dealership. They are very k More

by Michaeldarnell71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith
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Oct 15, 2023 -

AutoNation Ford Frisco responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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