AutoNation Ford Frisco

Attentive/ follow up. Courteous. Kept me up-to-date on where and what was going on Courteous. Kept me up-to-date on where and what was going on More

Thank you Rick and Brandon for all your help and support in getting my truck! So thankful for the efforts and care from you both on ensuring all was done correctly. in getting my truck! So thankful for the efforts and care from you both on ensuring all was done correctly. More

Obi was great and the detail job was immaculate . I would definitely come back again. I would definitely come back again. More

I bought a 2023 Ford Expedition from AutoNation. The process was extremely smooth. However, 2 problems arose. Problem 1, they lost one of the key fobs. They wanted me to leave the AutoNation Ford de The process was extremely smooth. However, 2 problems arose. Problem 1, they lost one of the key fobs. They wanted me to leave the AutoNation Ford dealership, go to another Ford dealership, buy a new key fob, and have AutoNation reimburse me. Problem 2, the vehicle I bought has Wi-Fi. We bought it on a Saturday and were told by the salesman and finance guy that we had free Wi-Fi for 1 year. However, starting Monday morning, I had no service. I contacted Ford who would not help. I contacted the salesman whose answer was “I don’t know anything about that.” If it was not for these two issues I would give them 5 stars. Update: oddly I got an email from the salesman right after I posted this review. I brought up the issues. His response, from his AutoNation email account was that he cannot help because his last day was Saturday. More

Quick turn around time and excellent service service advisor very helpful and kept me up to date on vehicle repairs I would recommend this dealership to anyone who need any work done on their vehicles advisor very helpful and kept me up to date on vehicle repairs I would recommend this dealership to anyone who need any work done on their vehicles More

We flew in from Midland Texas to shop for a New Ford Bronco at AutoNation in Frisco. We had an amazing experience. The staff was very knowledgeable and helpful. Will return in the future. Bronco at AutoNation in Frisco. We had an amazing experience. The staff was very knowledgeable and helpful. Will return in the future. More

Overall it is good , But i expect continuous updates regarding the service going on for the customer when they drop their car. regarding the service going on for the customer when they drop their car. More

In the past, I have posted good reviews for this dealership (and an Advisor named Stephen). Unfortunately, my most recent experience is not of the same caliber. I bought a 2017 Ford Escape from dealership (and an Advisor named Stephen). Unfortunately, my most recent experience is not of the same caliber. I bought a 2017 Ford Escape from AutoNation Ford Frisco for my daughter and added an extended warranty. Recently, her a/c compressor went out...which is covered in the extended warranty...so I brought it to the dealership. I was surprised to find out that while the warranty company covered the compressor...they did NOT cover the other parts of the system that must be replaced (expansion valve, evaporator/dryer and such) when you replace the compressor (these need to be replaced because if there is any contamination in them, it will destroy the new compressor). Those were not covered which meant that I had to pay for them to the tune of ~$1800. The dealership folks were not surprised (they have experienced this with other customers) but to me, that's not the point. They are selling a sketchy product (the warranty) that they know is not of a very high standard. But that's not all... ...it took over 4 WEEKS to get this repaired. Fortunately for my daughter, my wife and I were available to help her get to and from work. But what happens to a young person who doesn't have that kind of support? (BTW - she's too young to rent a car) Lose their job? Rack up even more costs with Uber? I get that labor is an issue...but that's a problem for the dealership, not the customer. The only (for now) silver lining is the people who work in the Service Department. Naomi, Obi and the actual mechanic (Great quality...not sure of his/her name) are fantastic. That's the good news...the bad news is that they're hobbled by the things mentioned above. One last point: When I bought my daughter's car this year, my wife needed a new car too. So, I bought 2 cars (ouch) at the same time. My wife's new 2022 Ford Explorer did not come with a "folio" (you know, that folder that all your warranty & User Manuals goes into). The sales team couldn't get me one so I reached out to the dealership's General Manager (Jason Kopp). Jason informed me that he would get me one...and after numerous calls & emails...nothing. At some point, he just stopped responding to me (I'm a digital packrat...so I have every piece of correspondence). My perception is he was hoping I would just get tired and give up...and he isn't exactly wrong! Career and family comes first, so I did give up. But, I haven't forgotten and considering this latest experience, I want to add it here. Jason and the management at AutoNation Ford Frisco: Do better. More

The entire organization was a friendly environment, personable, no pressure and highly efficient. I got the perfect truck. Ethan my salesman was high energy and made the sale happen on his own initiati personable, no pressure and highly efficient. I got the perfect truck. Ethan my salesman was high energy and made the sale happen on his own initiative. . More