AutoNation Ford Frisco

Did not have to wait 3,4,5 hours for an oil change. Made an appointment and that actually mattered. I was in and out in an hour and half which was great compared to other dealerships! Made an appointment and that actually mattered. I was in and out in an hour and half which was great compared to other dealerships! More

Everything else was good except for when you try to call the service department, no one answers the phone the service department, no one answers the phone More

John Bradford was super helpful in helping my family of 5 find the perfect family car! find the perfect family car! More

It was a smooth transition between the dealership and us. There was no pressure sale attempt on part of the dealer There was no pressure sale attempt on part of the dealer More

Service Department was Excellent! Madelyn and Lori kept me informed on the recall done to the 2022 Ford Escape. They also offered a loaner. Madelyn and Lori kept me informed on the recall done to the 2022 Ford Escape. They also offered a loaner. More

Thanks to Sean for the best service I’ve had in 10+ years!! I’ve purchased my last two SUVs from AutoNation and have had my ups and downs with this service department and management but Sean made this years!! I’ve purchased my last two SUVs from AutoNation and have had my ups and downs with this service department and management but Sean made this one so smooth. He was Attentive, listened to issues I had had in the past and took time to make sure the service was done right and in a timely manner. Since it was going to be a few hours before my vehicle would be ready Sean surprised me by offering to arrange a ride home, which had never been offered. I told him thank but explained I lived 24 miles and 40 minutes away but he said no problem. Hope he is my advisor every time. More

Great service and fast. Dealership is making changes to be better. I will go back. Dealership is making changes to be better. I will go back. More

Sean was the man and got me squared away. He was honest and understanding. Kudos to the techs for doing what they do to keep us on the road safe. Thanks Frisco Ford. Lets value all employ He was honest and understanding. Kudos to the techs for doing what they do to keep us on the road safe. Thanks Frisco Ford. Lets value all employees and recognize them. Thank you! More

well its a bit of a tussle multiple issues varied services but okay service. left oil cap off after last oil change lots of oil in engine compartment never had mileage sticker replaced for next serv services but okay service. left oil cap off after last oil change lots of oil in engine compartment never had mileage sticker replaced for next service...mixup on free car wash... possible low oil due to cap missing ...possible low lubrication causing metal warpage. never got answer on how much oil was left in prior to service...last minute appointment cancellations...requested diagnostics had fluid changed in power steering...communication was good but some results not entirely favorable... did install coil that arced...but that was after over thousand dollars of engine maintenance. on the next visit... More

Five 5 Stars to Daisy Alemany! She is our sales consultant from now on. Very good job. Daisy is fantastic! She is our sales consultant from now on. Very good job. Daisy is fantastic! More