AutoNation Ford Frisco

The process of working with these guys, Sam and Max, was so effortless! My husband loves his new used FJ! Would recommend them to anyone. so effortless! My husband loves his new used FJ! Would recommend them to anyone. More

Bad experience when I already had the car with me, my car needed brakes and oil change when I got it out the dealer and when I email them to let them know they never replied back needed brakes and oil change when I got it out the dealer and when I email them to let them know they never replied back More

We had a GREAT buying experience. Hassle free and Janie, Zane, and Jason were amazing! Will def buy here again. Hassle free and Janie, Zane, and Jason were amazing! Will def buy here again. More

Have been coming to this dealership for over four years for service. They have always been professional, knowledgeable and thoughtful. Love that they do not make you wait at their location while the servic for service. They have always been professional, knowledgeable and thoughtful. Love that they do not make you wait at their location while the servicing is done. They pay for an Uber driver to take you home and then pick you back up when your car is ready to be picked up. More

Was without my car for 3 months while no one responded to me. Nothing was done to show good faith, regret or an apology for the horrendous customer service me. Nothing was done to show good faith, regret or an apology for the horrendous customer service More

We bought our vehicle from Daisy Alemany. She is extremely friendly, caring, and attentive. Since I work in customer service, I know when someone is genuine. I liked that she never tried to s She is extremely friendly, caring, and attentive. Since I work in customer service, I know when someone is genuine. I liked that she never tried to sell me the most expensive vehicle; instead, she worked with my needs and the budget that I wanted. I will continue to buy all my vehicles at the Frisco store, but only with Daisy. More

I learned that Auto Nation Ford Frisco lost most of its mechanics and its service manager recently after trying to get two warranty service concerns after both problems where no trouble found with no suppo mechanics and its service manager recently after trying to get two warranty service concerns after both problems where no trouble found with no supporting documents from Ford stating they are aware of the problems and have no repair available at this time and since there is no service manager we don't have anyone to complain to More

I would say that the service director, Nick, was doing his very best to ensure we got what needed to be done. Initially, I went in for a battery and a horn issue. I got a couple of other services done. his very best to ensure we got what needed to be done. Initially, I went in for a battery and a horn issue. I got a couple of other services done. I was told they could not work on my battery since they were backed up and I needed to reschedule. I rescheduled only to be told that again there was no way they could work on this. It went something to the tune of, "Sorry, whoever you made the appointment with might've made some side deal to work this, but they are not here." I was floored... (mind you this was my third visit because they had also messed with my tires). Either way, I received a loaner and car stayed for over two weeks. Again, Nick came in to the rescue. (Thank you) I was told that the horn was not covered under a warranty that I was sold at this dealership. I asked to please 2x check. It was not. I asked for the administrator of the warranty and received a lot of run around. I finally was able to figure out it was Assurant. I got in touch with Assurant and found out that no claims or inquiries were ever done. When I was going to pick up the car, more services were added than I had agreed to. Overall, I ended up paying what my deductible would've been, but the experience was horrendous! Services added that I didn't agree to and the sheer fact that no claim was ever done makes me completely loose trust in this dealership. It's a shame that it's the closest Ford dealership to the flagship Ford Center and business practices are just downright bad. I appreciate all that Nick did for us, but good business should not be this difficult to conduct. I hope they can turn their business practices around for their sake and the Ford brand they represent. More

Quick service and customer care. Make sure to show any coupons before they ring up service or you can be charged full price. Make sure to show any coupons before they ring up service or you can be charged full price. More

Tommy and the team worked hard to ensure we understood everything about the vehicles and that we got the best deal we could based on the current market. everything about the vehicles and that we got the best deal we could based on the current market. More