AutoNation Ford Frisco

Understaffed. Overcharged me for an oil change 130+. Never paid more that $50-$60 at any other Ford dealership. The only excuse was price for oil has increased. Di Overcharged me for an oil change 130+. Never paid more that $50-$60 at any other Ford dealership. The only excuse was price for oil has increased. Didn’t notify me when my car was ready. More

Service performed met my expectations and car was returned in even less time than promised. I would recommend to others. returned in even less time than promised. I would recommend to others. More

NO ONE answers the phone or returns calls. My truck has been in for service since Monday morning 8:30am. Have had no contact from anyone. They have my email and both phone numbers. Crickets! My truck has been in for service since Monday morning 8:30am. Have had no contact from anyone. They have my email and both phone numbers. Crickets! Will not use them again. More

The service was amazing! Daisy was a great help and made the whole process very easy! Daisy was a great help and made the whole process very easy! More

Very poor communication as I can never get a live person to check the status for the car when it was being worked on. I'm going to look at other dealerships who don't hide behind the automated system to avo to check the status for the car when it was being worked on. I'm going to look at other dealerships who don't hide behind the automated system to avoid talking to a customer. I took a screenshot showing I spent over 9 minutes without an answer to the call. Horrible customer service. The AutoNation corporate office needs to correct this. More

I was helped by both sam and Myron. They were both very informative and answered all my questions throughly. As a new time buyer i was a bit nervous but they made sure i was comfortable They were both very informative and answered all my questions throughly. As a new time buyer i was a bit nervous but they made sure i was comfortable and didn’t leave behind on any step. More

The work on my car us always done and done well, but the dealership is just really busy. So communication is not always the best, my car doesn't get washed, sticker sometimes doesn't get replaced, etc. dealership is just really busy. So communication is not always the best, my car doesn't get washed, sticker sometimes doesn't get replaced, etc. More

Great service! John helped me out and was a great help!!! Wouldn’t be driving what I have without him! Great hospitality and even better staff. John helped me out and was a great help!!! Wouldn’t be driving what I have without him! Great hospitality and even better staff. More

Jeannie Conlon has been my go to person for my last 4 or 5 cars. I drive from San Antonio to wherever she is because she’s the best in the business! Even switched from Chevy to Ford to do business with her! 5 cars. I drive from San Antonio to wherever she is because she’s the best in the business! Even switched from Chevy to Ford to do business with her! More

Lori was very nice, but the entire team was very overwhelmed with customers with very little support. I had an appointment scheduled and notified them on the phone what was needed at the time of boo overwhelmed with customers with very little support. I had an appointment scheduled and notified them on the phone what was needed at the time of booking the appointment, after dropping my truck off at 7:30a I went back to the dealership at 5:00p to realize they didn’t fix my truck because they didn’t have the O2 sensor, and haven’t done the inspection of fluids and routine check up I had asked for. I spoke with the manager Linsey I believe and and she took my truck down and had them do the inspection. At around 7:15pm I finally got my truck and felt like it was no different than what I had brought them 12 hours earlier. Again, this isn’t a knock on Lori or Linsey it is just a poor reflection on the organization. If you are that booked stop taking new business until you can get caught back up! I will not be returning to Autonation Frisco, sad part is I just bought my wife’s new Explorer there and was planning on replacing my truck in February. More