AutoNation Ford Frisco

I went in for an oil change and they were prompt and courteous. When it took longer than expected they gave me a complimentary wash which was nice. courteous. When it took longer than expected they gave me a complimentary wash which was nice. More

Customer service has really declined. We use to be greeted at our cars...no more. I went in to the counters and waited for someone to greet me...no one did...stood there for at least 5 -1 We use to be greeted at our cars...no more. I went in to the counters and waited for someone to greet me...no one did...stood there for at least 5 -10 minutes. Dropped my car off for 2 repairs...took 3 days. One was a recall on navigation. The other was the driver's window...kept coming down when putting up. Both said to be fixed. Navigation system when returned does not speak to me directions. It did before taking in. Took back in and was told it needs a new module. Would think they would have found this out if they tested their work. I also was told the part is on backorder and your next due shipment is around December 31 and no guarantee it would be on it. Window for the most part works...it still comes back down on some occasions. About 1 every 10 attempts. Having to leave our car at the dealer for 3 or 4 days before you even look at it is not really good customer service. Why not give us an appointment time to bring it in? This way you are really concerned about customer service and put them 1st. Standing in front of customer service and no one even acknowledge you or asked if you have been helped does not say much for customer service. I saw many people just going back and forth and several just talking together. You need a greeter or someone that at least acknowledges someone who has come back to your dealership for their service. A greeter can be anyone who knows all of your customer reps. They can ask if we have appt's and with who and direct them to where needed. You could even hire a senior citizen ...they still know what customer service should be. It's a very little thing but it at least gives someone notice that you want to help them. Customer service brings people back to your dealership and a lack of it makes them go to another one that at least acknowledges them. It looks like your repair counselors are overworked and shorthanded. Getting calls back on where the car stands on repairs seems a little short at best. I understand you are shorthanded on customer service reps, techs, etc. and you are trying to hire more. Maybe assigning one or two other people to just make calls when the car is fixed would help. All they have to do is call and tell someone their car is ready and arrange rides if needed. The client can still talk to their rep when arriving to pick up the car. A little training is all that's needed for this function and it might relieve some time off your customer service reps for other things needed. I have two cars from your dealership and bought the premium extended warranty on both. Why do you not have some kind of policy that clients that buy their cars from your dealership at least gets some kind of preference when bringing their cars in for repairs over others that did not purchase from you. Wouldn't you think that should be an extra benefit you can promote? If not...why not? I would also think if we have a premium warranty on our cars and bought that policy from you that it's in your computers and is available to any Rep that brings up our vehicle. It should be common practice to check to see if anything needs to be checked on that extended warranty you sold us. THAT'S JUST GOOD CUSTOMER SERVICE. We as customers are not aware of most repairs needed on general things on our premium warranties. Your reps do so why not instruct them to look for these warranties when they pull up our accounts and instruct them to do the necessary inspections or repairs that might be needed under this warranty you sold us. I'm an old Nat'l Customer Service Manage for a Nat'l Corporation. I have been coming to this dealership for years. I have noticed your customer service going downhill a little more each year. I know Covid hurt the dealership as well as other dealerships. Please do better. More

The dealership is staffed with professional people who are committed to ensuring each vehicle serviced or sold is running in mint cindition. are committed to ensuring each vehicle serviced or sold is running in mint cindition. More

Gary approached us in the parking lot and without hesitation made us feel appreciated and valued as a customer. We did not have intentions of buying a car that day, but Gary's knowledge and expertise hesitation made us feel appreciated and valued as a customer. We did not have intentions of buying a car that day, but Gary's knowledge and expertise in the field pushed us down a path of ownership. He was funny and made the process easy. Looking forward to working with him again in the future if we need other vehicles. More

Had an excellent experience from the day I ordered to after I took delivery of my Mach-e. Scott Alter was always prompt in providing the right information and assistance. And finance manager Max was very after I took delivery of my Mach-e. Scott Alter was always prompt in providing the right information and assistance. And finance manager Max was very accommodating. Helped find us the right package that made us comfortable with our purchase as well. Overall great experience from start to finish. More

Best experience ever, Keith was extremely nice and stayed in contact with me every step of the way. Everyone was very nice and extremely helpful. in contact with me every step of the way. Everyone was very nice and extremely helpful. More

Easy check in and check out process. Got my vehicle back in the timeframe they promised. Spacious and comfy wait area. Got my vehicle back in the timeframe they promised. Spacious and comfy wait area. More

The recall repair was completed as promised. Due the T the time need, a Lyft was provided and the repair was completed. A great experience. Due the T the time need, a Lyft was provided and the repair was completed. A great experience. More

It was not the first time I was in this situation. I have appointment for my car service. It shouldn't be much car service in front of me since my appointment was 8:30am and I was there on time. Th I have appointment for my car service. It shouldn't be much car service in front of me since my appointment was 8:30am and I was there on time. The service adviser told me that my car should ready to pick up around 2:00pm. However, at 5:00pm I still not heard anything about my service. I called and been told that there still 8 cars in front of me and my car not in the service bench yet. Why I need to wait that long when I had appointment? What is the purpose of apopointment for? Is anyone expected to be serviced when they went to the shop on time with an appointment? It is the same situation that I wanted my car oil change. I went to the shop on time as my morning appointment but been told that I had to put my car in the shop overnight to wait for service since there are a lots of car back up on the line. End up I left without oil change. More

Service advisor friendly answered all questions, explained the work to be done on vehicle got me transportation home explained the work to be done on vehicle got me transportation home More