AutoNation Ford Frisco

Jeremy do an amazing job as my service writer. He kept me on track of the progress. He kept me on track of the progress. More

Great job by them for completing the recall for my vehicle so quickly, much appreciated! vehicle so quickly, much appreciated! More

Our Ford Edge was in for a recall. The recall was taking a long time so they provided a loaner car which was greatly appreciated. The recall was completed. The staff were courteous and The recall was taking a long time so they provided a loaner car which was greatly appreciated. The recall was completed. The staff were courteous and helpful throughout the process. More

I felt I was an interruption to their day. Jeremy would rather be anywhere but assisting Ford owners. Due to the 30 day time frame for diagnostics, not repair, I chose to tow my car to Bob T Jeremy would rather be anywhere but assisting Ford owners. Due to the 30 day time frame for diagnostics, not repair, I chose to tow my car to Bob Tomes Ford in McKinney where it was repaired within 10 business days. More

Good service and employees are eager to help you. . check in is easy and my truck was ready on time. . check in is easy and my truck was ready on time. More

Raj was an exceptional salesman! He drove us to view the vehicle prior to it being detailed and serviced. The whole team was interested in my wife and I having a vested interest in w He drove us to view the vehicle prior to it being detailed and serviced. The whole team was interested in my wife and I having a vested interest in what was occuring during and after the sale. I'm ultimately impressed! More

Service department did a great job fixing the engine defect and getting my car back on the road. Many thanks :) defect and getting my car back on the road. Many thanks :) More

Best service around. Won’t find a better dealer to work on your vehicles. Best around Won’t find a better dealer to work on your vehicles. Best around More

Very easy to work with. Good communication. Friendly. I felt like they were honest. Felt good about it. Good communication. Friendly. I felt like they were honest. Felt good about it. More

I scheduled my appointment online and Jeremy was my service advisor. I took it in early Friday morning and was told they would need my truck most of the day, and asked if it was OK if they needed to ke service advisor. I took it in early Friday morning and was told they would need my truck most of the day, and asked if it was OK if they needed to keep it until Saturday. I said that was fine. Justin indicated that I could reply to the text he'd just sent thru his system for any questions and he would let me know when my truck was ready. I never heard anything Friday. Saturday morning I replied to the text asking for status of my truck. I got nothing in return so a few hours later I asked again. Nothing. On Monday I texted again, then called, and the person I talked to couldn't find anyone in the service dept so he transferred me to the dealership GM. He didn't answer and I didn't want to call his cell phone, so I gave up. Called again Tuesday morning and Jeremy answered and said my truck was ready. Bottom line - communication with the customer needs to be better, and there needs to be people available during business hours that can provide status when it's requested by a customer. Disappointed in my first service experience with this dealer. More