AutoNation Ford Frisco

Once dropping off the vehicle the Jeremy service writer let me know it would a few days before a tech would take a look at vehicle this is after waiting a month for appointment. after 1st week I had to cal let me know it would a few days before a tech would take a look at vehicle this is after waiting a month for appointment. after 1st week I had to call and leave message, 2nd week Jeremy informed me no had been assigned yet. third I called and ask for update. Jeremy told me he check to see if a tech could roll up window so that I could pickup for later drop off. Did not call me back. I called and ask to talk to service manager with no luck. Finally after 3 weeks truck was ready. This has been my worst visit to this dealership, after buying 2 vehicles there and last one. I'll go back to GM products soon. More

The service was helpful. The communication was excellent. I’m happy to return. Maybe I’ll even buy a Ford The communication was excellent. I’m happy to return. Maybe I’ll even buy a Ford More

Ryan, who works in their service department is extremely condescending and has no business working in a client facing role. The service to my vehicle was fine but I have reservations about returning due to condescending and has no business working in a client facing role. The service to my vehicle was fine but I have reservations about returning due to the poor customer service. More

This time around the experience was 100x better than my last visit. My consultant was amazing she explained everything to me and asked if I would like my car wash of i said yes but to no fault of her that last visit. My consultant was amazing she explained everything to me and asked if I would like my car wash of i said yes but to no fault of her that was not done but the paper was highlighted asnif ir was complete. It still was great service More

Had an excellent experience, the dealership and staff were kind and professional. We will definitely go back for any of our vehicle needs. were kind and professional. We will definitely go back for any of our vehicle needs. More

This was a pleasure and great experience. They exceeded expectations.with the services provided or request and customer service. They exceeded expectations.with the services provided or request and customer service. More

a total waste of time to visit this dealership, the price for the vehicle advertised became 2500 dollars higher upon arrival due to "dealer addons" not only did the price increase I was totally insulted with for the vehicle advertised became 2500 dollars higher upon arrival due to "dealer addons" not only did the price increase I was totally insulted with the amount being offered on my trade, KBB.com showed a 5k dollar difference, needless to say deal did not happen and never will with Autonation! More

Customer service was good. Had to send car back wasnt fixed properly. Had to wait additional 2 hours after called car was ready to fix the mistake Had to send car back wasnt fixed properly. Had to wait additional 2 hours after called car was ready to fix the mistake More

Good Service and they offered me a ride service to drop and pickup me in my house! and pickup me in my house! More

Max and Hamid did it Pleasant on my purchase if I need an other vehicle will definitely look for those two other vehicle will definitely look for those two More