AutoNation Ford Frisco

They were very professional, Michael Krantz did a great job getting me set up in my new truck. Everyone was very polite and professional. Most importantly they did what they said and on time which is a job getting me set up in my new truck. Everyone was very polite and professional. Most importantly they did what they said and on time which is a rarity in these days. 10/10 would buy from again. More

The level of service is beyond what is expected. Service department does great with keeping you updated on the state of your vehicle. Service department does great with keeping you updated on the state of your vehicle. More

Nick the service manager took great care of me at this location. Goes the extra mile to make sure everything is taken care of location. Goes the extra mile to make sure everything is taken care of More

All good, but they didn’t let me test drive, they said it will add on miles, but they have added 2000 miles since it came on sale from Aug 30th (it was 37500mi on August and when they sold me it was 39500mi) will add on miles, but they have added 2000 miles since it came on sale from Aug 30th (it was 37500mi on August and when they sold me it was 39500mi), somehow I felt this as discrimination. Also the vehicle was Advertised as Cpo but was removed during purchase, that’s was bad, they didn’t give me proper reason More

This is my third experience at Autonation Ford Frisco and just as always, it was absolutely amazing! The staff is top-notch, kind, easy to work with and willing to do anything for the customer! Jeannie Conlo just as always, it was absolutely amazing! The staff is top-notch, kind, easy to work with and willing to do anything for the customer! Jeannie Conlon is quite possibly the most knowledgeable and fair finance person I've ever met and she truly cares for the customer and the entire experience. We LOVE Autonation Ford Frisco! More

Jeremy kept me informed everyday on the status. Part was on back order but he worked with parts to get it here as quick as possible.Cudos to Autonation Ford Part was on back order but he worked with parts to get it here as quick as possible.Cudos to Autonation Ford More

Took my vehicle in for a minor repair - replacing passenger mirror. Was working with my insurance company and AutoNation Ford came back $200 over what Farmers said was fair for the repair. I asked A passenger mirror. Was working with my insurance company and AutoNation Ford came back $200 over what Farmers said was fair for the repair. I asked AutoNation if they would fix the vehicle based on what insurance would support and they never responded. I waited 2 full days and left messages with the service technician as well as the Service Director asking them to let me know if they would honor that price or not. I was fine either way - I just needed to know if I should leave my car there to be fixed or if I should come pick it up and move it to a place that would fix my car for that price. I never heard back from anyone. This is poor service. Just plain poor. I don't care how busy you are - not responding to your customer's questions in 2 days is insufficient. If they had contacted me and let me know they wouldn't honor the insurance price, I would have been FINE with that. No issues - I would have happily come up and picked up my car. But with no communication at all, I wasted 2 days where I could have been getting my car fixed by someone else. I find this unacceptable. More

Sean was very helpful to get a few recalls taken care of on my F350 on my F350 More

Awesome customer service Would recommend this dealership To everyone they was on top Of everything and quick dealership To everyone they was on top Of everything and quick More

Excellent maintenance service. Maintenance request was completed in less time than promised. My maintenance request was clearly explained by the maintenance specialist on how long Maintenance request was completed in less time than promised. My maintenance request was clearly explained by the maintenance specialist on how long it would take to complete the job. Cashier checked me out quickly and I enjoyed the rest of the day. More