AutoNation Ford Frisco

Plenty waiting area, waiting time within what is promised, no surprise from the visit, reception at the front is friendly a d professional promised, no surprise from the visit, reception at the front is friendly a d professional More

Great experience with Tommy in sales and Kyle in finance! Both of them made the difference. We are thinking of trading in a 2nd car and will only go back to them! Both of them made the difference. We are thinking of trading in a 2nd car and will only go back to them! More

Initially I was advised in a call to a female service advisor I had 4 recall items to be addressed. She scheduled me to fix my tailgate latch at 8:00 on 6/30/22. I asked how long it would take to repair advisor I had 4 recall items to be addressed. She scheduled me to fix my tailgate latch at 8:00 on 6/30/22. I asked how long it would take to repair all 4 recall items and she stated 10 days. I requested to just address the tailgate latch and I would discuss the other matters with the service manager. Upon my arrival Fabian took care of me. He stated the necessary parts for the tailgate were not available however they could address one other item. He was extremely professional and couture. He had my truck back to me in a short period of time. He is a great representative for your organization. More

Ordered a Bronco Sport end of March and just picked it up. The price remained the same even though the vehicle since build time increased. I also had a few rebates that I was eligible to use. up. The price remained the same even though the vehicle since build time increased. I also had a few rebates that I was eligible to use. More

Took about a week just to get an estimate. Prices are extremely high for those of us who are not wealthy. Prices are extremely high for those of us who are not wealthy. More

I was on vacation with my 2020 Ford Ranger that I purchased at AutoNation in Frisco when I started having severe vibration issues. I notified AutoNation in Frisco about this issue and was told by Ale purchased at AutoNation in Frisco when I started having severe vibration issues. I notified AutoNation in Frisco about this issue and was told by Alex Burris that I should take it or have it towed to the nearest Ford dealership. This happened to be Gary Smith Ford in Fort Walton Beach. At this time my 2020 Ranger only had 13,500 Miles and I was told by Mr. Burris that if the dealer didn’t have a loaner car, then I would be reimbursed un my Platinum Extended Warranty that I purchased at AutoNation Frisco when I bought my truck. Gary Smith’s Ford Service manager, Zac, said that it would be a few days until mu truck was diagnosed and repaired. I rented a car and found out a couple days later that the issue was that my Hankook tires had the belts separate and that it was a manufactures defect. Gary Smith Ford put two new tires on the back and told me that I had to take the tires back to Texas and file the warranty claim myself. Now this was a direct contradiction from what we were told by Hankook tires when we spoke with them. In fact, they had spoken with Zac and told him that the dealer would have to file the claim. Zac at Gary Smith Ford was not being truthful. He then told me that he was going out of his way to take care of me!!! Never heard that before on the multiple Fords that I have purchased in my lifetime. I thought that all authorized Ford Dealerships, with a service department, would take care of a warranty item? The Service Director, Drew, whom was they first nice guy that we dealt with during this issue, talked with us and had us bring the bad tires back and the paperwork and they would file the claim. On the way home there was still a minor vibration issue, so I took my truck back to AutoNation in Frisco. Fabian at the service counter was very pleasant and helpful. At this time, I was informed by the Service Manager, Nick and Alex Burris, that the rental car was not covered because I didn’t “ There is a rental car reimbursement if you used your VPP coverage for an open claim. Our store policy here for rentals, is a diagnostic must be performed before determining the release a rental vehicle”. How could I do this when I was told to drop it off and the Gary Smith’s Service manager told me that it would be a few days. I didn’t know what was wrong at this time and I was on vacation away from my home. This is another scam that the car dealers pulled on me. I will never go back to AutoNation Frisco, and I will be contacting Ford Customer Service and Ford Motor Credit on this issue. Do not buy the Extended warranty!! It is a rip-off! More

Service provider did a great job of getting me in and out quickly! I will return and ask for him again! He was very nice and considerate. The dealership location is also easily accessible from freeway. quickly! I will return and ask for him again! He was very nice and considerate. The dealership location is also easily accessible from freeway. More

Best dealership around. No wait for service and get timing to get parts in. Wouldn’t go to another dealership if I had a choice No wait for service and get timing to get parts in. Wouldn’t go to another dealership if I had a choice More

Been coming here for about 18 years. They are always helpful. Fabian, my service advisor delivered the vehicle earlier than expected. Thank you! They are always helpful. Fabian, my service advisor delivered the vehicle earlier than expected. Thank you! More

From purchasing a new car to getting a great deal on a used car, AutoNation of Frisco is my go to place. AutoNation understands that purchasing a vehicle is not the end of a relationship, that relationshi used car, AutoNation of Frisco is my go to place. AutoNation understands that purchasing a vehicle is not the end of a relationship, that relationship should continue as the vehicle ages and needs maintenance. And, I wouldn't consider taking my Ford to any other dealership. They simply go out of their way to take care of their customers More