AutoNation Ford Frisco

Had a 7:30 appointment to get an oil change, tire rotation & recall. It took 5 minutes for a service tech to lift their head from their computers to acknowledge me. I was a “waiter” & would just wo rotation & recall. It took 5 minutes for a service tech to lift their head from their computers to acknowledge me. I was a “waiter” & would just work in the lobby. Was told 2.5 hours, but 5 hours later it was evident they forgot about me. I went to front desk, waited some more. Was finally checked out & paid. Then was left to wait some more. My keys were on the service techs desk. I could see my car had been sitting outside the service area for awhile, so I took my keys & just left. This dealership has time & time again failed miserably on all fronts. It’s not my 1st experience, but my 3rd & they’ve all been horrible. I will never be back. I will never buy a car from them. More

Fabian was very friendly and super knowledgeable. The work was done quickly and my car is running great! Thanks Auto Nation Frisco! The work was done quickly and my car is running great! Thanks Auto Nation Frisco! More

In and out in about 3 hours. Painless buying experience. 10/10 would recommend. Will be back soon. Painless buying experience. 10/10 would recommend. Will be back soon. More

I want to personlly thank Fabian for keeping up with my vehicles service! After my advisor left the company I was stuck without any knowledge about my vehicle until I got a hold of Fabian! He was very unde vehicles service! After my advisor left the company I was stuck without any knowledge about my vehicle until I got a hold of Fabian! He was very understanding, thoughtful, and truly heartfelt at my situation and help me right through my process. The service department really needs to step up their appreciation to the company as I can tell the entire operation is in shambles and trying to keep up with their overworked staff. Regardless my vehicle is now in full working order and I could not be more thankful to Fabian for his immediate action towards my vehicle. More

I bought a new 2022 Ford Expedition from AutoNation Frisco. Of all the cars from other companies that I saw, only Ford was ready to do an online order and delivery. This was an amazing experience. The Frisco. Of all the cars from other companies that I saw, only Ford was ready to do an online order and delivery. This was an amazing experience. The entire experience in the dealership was very smooth right from the order to the sale/mortgage. Both sales and the finance team were very helpful, professional and explained each and everything in detail. I was in and out on the sale day within 2 hrs completing everything from trade-in to the vehicle finance. I will highly recommend the AutoNation Ford Frisco to everyone. More

In service department Fabian is the best! He got my car in and out fast He got my car in and out fast More

I was in and out within the time estimate I was given. Timely and professional. Will be back. Timely and professional. Will be back. More

Have had continual issues with this dealer from point of sale in 2015 to repairs and service to date. Managements words and action never match all the way to the top of the dealership. Service employees ch sale in 2015 to repairs and service to date. Managements words and action never match all the way to the top of the dealership. Service employees change regularly as does management because they continue to hire weak people and churn them in and out endlessly. I could go on all day but that would take too long so I’ll give you my most recent experience. I was going out of town so I took the opportunity to bring my car in to check the brakes and front suspension in the car. I told my service associate to call me with what I needed to do but he never did. As the return approached I called him since he never called me and he wouldn’t take my call or return my call for several days. Finally at the last minute he called me to tell me my brakes were fine. I asked about the front end and he said they didn’t get to it and that to get a certified Ford mechanic to run diagnostics on that would be at least 7 days out so I’d need to leave the car there. (Seriously, you can’t make this stuff up.). I told him that was why I left it with him for a week? End of the day he never looked at my car at all until the very last minute after ignoring 3 call and messages from me over a 2 day period near the end of the week he had it. I left his name out because the dealers “churn ‘em in and churn ‘em out “ philosophy tells me management is doing a poor job hiring training, and retaining the right level of talent. At least, in my 6 years association with this dealership and they don’t care because after all Autonation is the largest car dealer in the nation and a public company. Just listen to the recording as you wait on hold endlessly. Seems like a conflict for a solid company and American icon like Ford. Only Ford dealership in one of Americas fastest growing and most livable cities in the Nation. Time for another store because these guys aren’t good enough to keep up as evidenced in the overwhelmed and inept employees and management that run this place. More

Great experience at Autonation. Very friendly staff and answered my qs during the process. Anna helped me get the desired vehicle and set up Uber service to pick me up. Very t Very friendly staff and answered my qs during the process. Anna helped me get the desired vehicle and set up Uber service to pick me up. Very thankful. A+ More

They worked for months in this tough (supply wise) market to get the vehicle that I have been wanting. Great dealership with that hometown feeling. to get the vehicle that I have been wanting. Great dealership with that hometown feeling. More