AutoNation Ford Frisco

I bought 2 vehicles when 1 of the car came from detail I noticed a couple of windshield stone crack. I informed the sales person he informed me that yea they noticed it in detail but since I didn’t notice t noticed a couple of windshield stone crack. I informed the sales person he informed me that yea they noticed it in detail but since I didn’t notice they were going to slide it through. I made appointment to get it fixed on following Friday. When I went to leave the crack is still there called the salesman to look said it is filled and sometimes cracks can’t be fixed. I was upset as this was an issue from day 1 and they were not going to take care of it. I asked for a call back and to this day not one person has contacted me. I am very disappointed as I spent a lot of money for 2 vehicles and to be treated this way is unprofessional. I will be purchasing another vehicle in the near future but I will not be coming back here. The cracks were an issue when signing paperwork and they said they would take care of it and did not. Therefore I would not recommend nor purchase from this dealership again as they should have stood by their word and fixed the crack on my windshield. More

Fabio was awesome. Went to parts to price some things and the counterman there was very attentive to my needs and very friendly Went to parts to price some things and the counterman there was very attentive to my needs and very friendly More

Elmer was awesome! He got me checked in very quickly, explained the process very well, and had great customer service skills. He got me checked in very quickly, explained the process very well, and had great customer service skills. More

1st of all I want to acknowledge Nick Nicholson Director of Operations/Service! He was instrumental in why this review is 5 Stars instead of a Negative 10 Stars. Our experience initially with Frisco Auto N of Operations/Service! He was instrumental in why this review is 5 Stars instead of a Negative 10 Stars. Our experience initially with Frisco Auto Nation was horrible to say the least. I won’t go into great detail about that, but my husband initially took his 2022 F150 Platinum in because of a Factory Warranty Recall & Oil Change. David dropped off his Truck February 18th, truck stayed at Dealership 3 weeks with No Communication from anyone at the Service Department. . . NON! We called several time and actually dropped by Service Department to followup and were told the part was on backorder and we could expect his truck to be there 45-60 days 😳😩. ETA Arrival of Part kept changing. . . Moving out longer. I spoke with Travis who was at that time “Service Manager”. Forget him, he was useless, which explains the reason for a Poor Service Department Response/Communication. After so many calls to Dealership I had HAD ENOUGH. You’ve heard the saying “Hail has No Fury like a Scorned Woman” well I wasn’t Scorned but Mad has hail! it is now May 24th (3months) of this crap and so I asked to speak to the head of Auto Nations Ford Frisco (left my message with Receptionist!). Really expecting nothing back!!! To My Surprise! Nick Nicholson called me back that same day in the late evening! Needless to say he got an ear full but he completely listened to our experiences and said he had been on the job 7 days and to give him a little time to get this made right. He assured me he would get to the bottom of this situation. He called back next day and said he was working on our situation with the truck and he would get this done. Now the Positive Ending to my Story! Nick TxT me on June 7th and said my husband’s truck was Fixed and ready for pick-up! Less than 10 days from my contacting Nick; my husband’s truck was ready! I can’t say enough about Nick Nicholson! He said to make sure we asked for him because he wanted to meet me and my husband when we are to pick-up our truck. Auto Nations Ford Frisco has a Great Asset in Nick. Thank You Nick Nicholson for everything. Your the Reason for for 5 Stars and I would give 10 Stars if possible! Ford Auto Nations Frisco . . . Nick is a keeper! He has done much more than just get our truck fixed but has made significant improvements/changes to the Service Department. Thanks Nick!!! More

Awesome sales associates, Fantastic shopping experience with the staff at Ford Automation. Will most certantly tell others about the friendly sales team! with the staff at Ford Automation. Will most certantly tell others about the friendly sales team! More

Was having problem making a reservation for a state inspection. I stopped by Bankston ford on Saturday and explained the situation to “Nick” service manager and he stopped everything he was doing, took inspection. I stopped by Bankston ford on Saturday and explained the situation to “Nick” service manager and he stopped everything he was doing, took my car to the service bay and told me he’d have it done in 20 minutes. He exceeded my expectations and took care of my inspection! Great customer service!!! More

Fabian is who I worked with and like always he was awesome from remembering my name to telling me what I needed and not spending money on things I didn't need. He is truly someone to model other servi awesome from remembering my name to telling me what I needed and not spending money on things I didn't need. He is truly someone to model other service personnel after. Great job Fabian and keep up the good work. More

Quick rundown and then play by play below. If you must buy a vehicle. Go else where. If you don’t care and still want what ever they have for sale. Make sure you don’t work with Keith or If you must buy a vehicle. Go else where. If you don’t care and still want what ever they have for sale. Make sure you don’t work with Keith or Cody. And if you do and you end up still having issues and have to speak with someone it seems that Jeannie is the one that gets stuff done-ish. Now for the play by play We where online and found a blue jeep that was in stock. We called the dealership and spoke to a Keith. He stated yes he had it and would have it ready to go. We showed up and test drove the vehicle and had our vehicle appraised by Cody who is the “pre-owned sales director”. We had agreed on price but because it was late on Saturday and the banks had closed that they would hold the blue jeep for us to return on Monday to finalize the sale. We had processed everything with our bank and sent over the contract etc to the dealership Monday morning and had everything ready for me to bring the check and sign the docs at the dealership to buy the Jeep. I called Keith and he informed me he was at lunch and would call me in 15 minutes when he gets back from lunch. An hour had passed and I called him back again as I hadn’t received a call from him. When he answered the phone he informed me they had sold the jeep to someone else. I know I was surprised and angry. How can they do this legally? How can they do this and not feel bad? So I drove up there after work to speak to the manager (I know. Big Karen move.) I waited for close to 40 minutes before a lady coming out and greeted me. This is when Jeannie the number 2 in charge started helping me. She assured me that they had already filled her in and she would work something out for us to help the situation. I’m thinking to myself “alright let’s see how this goes. Let’s see what they can do to make this right.” We finally land on another Jeep that was on the lot albeit more expensive (I know bait and switch, idk). She did she would hook us up on the price and trade in value. I’m was happy she was able to help there a little bit. After that we did a BVA to ensure they didn’t sell the vehicle over night like they did on the blue one. We finally take possession of the new jeep the next day as the banks where closed when we where at the dealership. So far we love the jeep and would highly recommend getting one. The wrangler is an amazing machine and driving with the top off and doors off is a blast! I can see why FORD tried to mimic it with the bronco. Too bad they are having motor issues after about 10k miles. ¯\_(ツ)_/¯ But wait. There’s more… Having only driven the jeep during the day we noticed a couple of days later the passenger headlight was out. No worries. Let’s reach out to the dealership and see if this is something they can fix for us. Ya know cause we just bought the vehicle and it should have been “reconditioned” and went thru a “state inspection” prior to being marked for sale. So I texted Jeannie about this issue. I didn’t respond back right away so she had Keith text me to try and get this fixed. (yes I know the guy who dropped the ball the first time now here we go for round 2) Keith instructs me to have my wife bring the jeep up there and they would have to “lyft” her home. Just to change a headlight bulb. (Crazy right) so I send the wife after talking with him prepared to leave the jeep to get the bulb put in. Only after the wife drives up to the dealership and spoke with Keith and a service advisor, they said “we don’t have Jeep parts” (it’s a head light boys and girls.) the service advisor told my wife that they only have ford techs here and ford parts. They couldn’t help us with the light bulb. So my wife left the 1st time. When she called me to let me know of the situation I’d had enough. I texted Jeannie again to which I expressed my opinion on Keith being rather incompetent to say the least and to have them fix the light. She said she would get the bulb and was waiting on the service advisor. Little while goes by and she texts me she had the bulb. Great! We can finally get this all out behind us and move on. Wife shows up to get the bulb (2nd trip today) and guess what. Wrong bulb. After I texted both Keith and Jeannie the light was not a halogen and that the light was indeed and LED bulb they decided to ignore my help and you guessed. Got a halogen. (Halogen bulbs are old yellow style and led are the newer whiter style bulbs). My wife left the dealership again. Jeannie sent me a text saying they sent them the wrong bulb and they would get the right bulb. You’d think they would have taken my word for it but what do I know lol. The wife shows up for the 3rd time and waited roughly an hour to have the light bulb replaced. Yup… the FORD techs where able to finally find and replace something that should have been done before selling the vehicle. Needless to say I will go out of my way to never return to the dealership ever again. If anyone from corporate wants to reach out to me about my experience please do. More

Took my truck for servicing, needed repair. While there was a wait time, it got fixed and truck runs like a clockwork now. They seem to do a good work servicing your vehicle but I would be pick While there was a wait time, it got fixed and truck runs like a clockwork now. They seem to do a good work servicing your vehicle but I would be picky about selecting a service advisor. Some of them will plain ignore your calls and emails. Hence one star down. More

Thank you Seth, Anna, Kyle! From sales to financing the staff were friendly and professional From sales to financing the staff were friendly and professional More