AutoNation Ford Frisco

I'll never be back. Scam. Went in for a brake job and they never even looked at my vehicle. Took it somewhere else rotors was shot caliper was gone. Kyle and service sho Scam. Went in for a brake job and they never even looked at my vehicle. Took it somewhere else rotors was shot caliper was gone. Kyle and service should be fired. More

In Autonation Frisco, Sales works much better than Services. I had a lot of problems recently on my first service - the management of the expected date for taking the car wasn't good at all and create Services. I had a lot of problems recently on my first service - the management of the expected date for taking the car wasn't good at all and created a lot of problems for me. More

I bought 2 vehicles when 1 of the car came from detail I noticed a couple of windshield stone crack. I informed the sales person he informed me that yea they noticed it in detail but since I didn’t notice t noticed a couple of windshield stone crack. I informed the sales person he informed me that yea they noticed it in detail but since I didn’t notice they were going to slide it through. I made appointment to get it fixed on following Friday. When I went to leave the crack is still there called the salesman to look said it is filled and sometimes cracks can’t be fixed. I was upset as this was an issue from day 1 and they were not going to take care of it. I asked for a call back and to this day not one person has contacted me. I am very disappointed as I spent a lot of money for 2 vehicles and to be treated this way is unprofessional. I will be purchasing another vehicle in the near future but I will not be coming back here. The cracks were an issue when signing paperwork and they said they would take care of it and did not. Therefore I would not recommend nor purchase from this dealership again as they should have stood by their word and fixed the crack on my windshield. More

Fabio was awesome. Went to parts to price some things and the counterman there was very attentive to my needs and very friendly Went to parts to price some things and the counterman there was very attentive to my needs and very friendly More

We were very pleased with the customer service we received for the recall service on my wife's car. Although the Explorer was purchased at another dealer, we choose to continue to use this dealership received for the recall service on my wife's car. Although the Explorer was purchased at another dealer, we choose to continue to use this dealership for service to that vehicle and the Ranger we purchased at the Frisco dealership. More

Elmer was awesome! He got me checked in very quickly, explained the process very well, and had great customer service skills. He got me checked in very quickly, explained the process very well, and had great customer service skills. More

Was having problem making a reservation for a state inspection. I stopped by Bankston ford on Saturday and explained the situation to “Nick” service manager and he stopped everything he was doing, took inspection. I stopped by Bankston ford on Saturday and explained the situation to “Nick” service manager and he stopped everything he was doing, took my car to the service bay and told me he’d have it done in 20 minutes. He exceeded my expectations and took care of my inspection! Great customer service!!! More

1st of all I want to acknowledge Nick Nicholson Director of Operations/Service! He was instrumental in why this review is 5 Stars instead of a Negative 10 Stars. Our experience initially with Frisco Auto N of Operations/Service! He was instrumental in why this review is 5 Stars instead of a Negative 10 Stars. Our experience initially with Frisco Auto Nation was horrible to say the least. I won’t go into great detail about that, but my husband initially took his 2022 F150 Platinum in because of a Factory Warranty Recall & Oil Change. David dropped off his Truck February 18th, truck stayed at Dealership 3 weeks with No Communication from anyone at the Service Department. . . NON! We called several time and actually dropped by Service Department to followup and were told the part was on backorder and we could expect his truck to be there 45-60 days 😳😩. ETA Arrival of Part kept changing. . . Moving out longer. I spoke with Travis who was at that time “Service Manager”. Forget him, he was useless, which explains the reason for a Poor Service Department Response/Communication. After so many calls to Dealership I had HAD ENOUGH. You’ve heard the saying “Hail has No Fury like a Scorned Woman” well I wasn’t Scorned but Mad has hail! it is now May 24th (3months) of this crap and so I asked to speak to the head of Auto Nations Ford Frisco (left my message with Receptionist!). Really expecting nothing back!!! To My Surprise! Nick Nicholson called me back that same day in the late evening! Needless to say he got an ear full but he completely listened to our experiences and said he had been on the job 7 days and to give him a little time to get this made right. He assured me he would get to the bottom of this situation. He called back next day and said he was working on our situation with the truck and he would get this done. Now the Positive Ending to my Story! Nick TxT me on June 7th and said my husband’s truck was Fixed and ready for pick-up! Less than 10 days from my contacting Nick; my husband’s truck was ready! I can’t say enough about Nick Nicholson! He said to make sure we asked for him because he wanted to meet me and my husband when we are to pick-up our truck. Auto Nations Ford Frisco has a Great Asset in Nick. Thank You Nick Nicholson for everything. Your the Reason for for 5 Stars and I would give 10 Stars if possible! Ford Auto Nations Frisco . . . Nick is a keeper! He has done much more than just get our truck fixed but has made significant improvements/changes to the Service Department. Thanks Nick!!! More

Awesome sales associates, Fantastic shopping experience with the staff at Ford Automation. Will most certantly tell others about the friendly sales team! with the staff at Ford Automation. Will most certantly tell others about the friendly sales team! More

Fabian is who I worked with and like always he was awesome from remembering my name to telling me what I needed and not spending money on things I didn't need. He is truly someone to model other servi awesome from remembering my name to telling me what I needed and not spending money on things I didn't need. He is truly someone to model other service personnel after. Great job Fabian and keep up the good work. More