AutoNation Ford Frisco

Worst car dealership in America - raised the price - would not allow a test drive so when I got it home my wife could not get in due to her arthritis and it barely fit in my garage. I tried to return t would not allow a test drive so when I got it home my wife could not get in due to her arthritis and it barely fit in my garage. I tried to return the vehicle and cancel the contract and the sales manager just let us sit and wait hoping we would go away. And we did. More

Jeremy was great and restored my trust in the dealership. The drive and service area seemed under staffed. What happened to the car wash? COVID is OVER. The drive and service area seemed under staffed. What happened to the car wash? COVID is OVER. More

The front worker was very friendly. He took the time to answer our questions nicely and we didn't feel rushed at all. My car had its oil change in the expected time as told. I love how He took the time to answer our questions nicely and we didn't feel rushed at all. My car had its oil change in the expected time as told. I love how they have vending machines and free coffee machines for customers to use while waiting for their car! The waiting space was very spacious and clean. I also liked how they provide free fast wifi for customers to use. I always come here to get my car checked up and repaired, and my recent visit to this location went smoothly and nicely, so I definitely will be back again next time! More

Made an appointment for an oil change but still had to wait 2 hours, which seemed a bit long for something so simple. Additionally, they didn’t offer to wash the truck as the last two dealers have. I know wait 2 hours, which seemed a bit long for something so simple. Additionally, they didn’t offer to wash the truck as the last two dealers have. I know you don’t get a wash at the quick oil change places but they don’t charge as much either. The staff was very friendly, however. One other issue is that the Ford Pass points didn’t get posted to my account. I went to the app to note the points weren’t posted but it couldn’t find the invoice. Maybe just slow posting by Ford or the dealer. More

I am currently having the worst dealership service experience with Autonation Ford Frisco I have had with any dealership in more than 20 years of buying new cars and taking them to dealerships for ser experience with Autonation Ford Frisco I have had with any dealership in more than 20 years of buying new cars and taking them to dealerships for service. My 2017 F-150 Platinum has been in their shop 3 times so far in 2022 for a combined total of over 1 month for the same transmission problems. My family was stuck and had to be towed on Mother's Day, and had to turn around and limp home with a malfunctioning transmission on a second family trip right after picking up the truck from Autonation Ford the last time. On this third time, our truck has been in the shop 2 weeks and counting. The service department does not answer the phone or return messages. I call them daily and have to call multiple times to get out of recording loops. I called Autonation Corporate Headquarters 1 week ago and received improved responsiveness from a service representative for a day, and since then he promises to call and does not. Today, someone answered and said the representative (Kyle) would be right with me. I waited on hold over 20 minutes and no one ever picked up, I went to the dealership to speak with service manager and was told to sit in the waiting area. The Service Manager never came out, and I had to leave. Two weeks in, I have no personal contact, no information about whether or when my truck will be repaired, and am reaching out to Corporate again. Do not buy a vehicle from Autonation Ford or take your car or truck to them for service. More

Great car buying experience. Kept us informed on the status of our order and were incredibly easy to deal with once the vehicle arrived. Kept us informed on the status of our order and were incredibly easy to deal with once the vehicle arrived. More

Great value on trade offered and honored current pricing on new vehicle. Sales rep Dante was AWESOME! on new vehicle. Sales rep Dante was AWESOME! More

I can't say enough about this service team. I have been coming to this dealership for years for regular scheduled service as well as major repairs needed for upkeep on my 2008 F-150. Over 200k I have been coming to this dealership for years for regular scheduled service as well as major repairs needed for upkeep on my 2008 F-150. Over 200k miles and still rockin' it! Fabian has been my service advisor for the last few visits and he always goes above and beyond with attention to detail with explanations of what needs to be done to help preserve and the best pricing options for whatever is needed at that time. Never tries to push or oversell just gives you the best options to maintain your vehicle in the manner you see fit that will optimize your vehicles life. Fast and efficient for this service team. KUDDOS Y'ALL! 100% More

I don't like the fact that once a ticket is opened I have to leave my vehicle for days (over a week) before it's even looked at. I should be able to take my vehicle with me and bring it back when the dealers to leave my vehicle for days (over a week) before it's even looked at. I should be able to take my vehicle with me and bring it back when the dealership is ready to diagnose it. I really need transportation for work. Communication finally got better once I got the supervisor involved. More

Cory, from the custom/speciality parts dept, was incredibly helpful in getting me a rear trailer hitch/bumper for my 17' Explorer. It definitely required a little work in to figuring out the specifi incredibly helpful in getting me a rear trailer hitch/bumper for my 17' Explorer. It definitely required a little work in to figuring out the specific parts for this job. Cory was good at communicating with me every step of the way as parts were coming in, and getting me a good estimate on labor. He was always in a good mood and caring about working around my schedule to get my car in for the appointment. Definitely look forward to working with Cory again on my future repair needs! More