AutoNation Ford Frisco

I made an appointment and spent 2 days trying to get a hold of the service advisor I was assigned to. When I dropped my car off he told me it wouldn’t be touched for 2 days. I told him about the issue and hold of the service advisor I was assigned to. When I dropped my car off he told me it wouldn’t be touched for 2 days. I told him about the issue and an extended warranty, to which he said he was familiar with. I finally get a text with video and pictures, and since I didn’t have time to watch the video, I looked at the photos and was in near tears - it showed my vehicle needing new tires (mine are just barely a year old) and it showed my brakes being bad along with air filter needing replaced. I was in a tizzy and panicking due to all these issues. I finally watched the video only to find out the video said my brakes and tires were great. Upon closer inspection, I realized the advisor sent the WRONG photos. It wasn’t even my car. I called and asked him about it as well as the issue I brought it in for. He blamed the mechanics for the mis-matched photos. Later I received a quote - and what I thought was warranty was over $900! I called the service manager and told him everything. He said he would look into it and call me back. A short while later I was called by another service advisor who had taken over my case. He was actually really good and gave good guidance. I still cried hearing that my car was made 36 days past the cut-off for the extended warranty so it was not covered, even though it was made in the same factory as the known issue. I also asked for my car to be appraised at that point, as I was taking other necessary steps to try and see if there was any lead way for my car. Two days later I stop by the dealership to check on my car. The advisor was gone for the day. The sales guy I had briefly spoken to was there and I found out my car had NOT been appraised, even though the service advisor requested it. I was frustrated because the agency I had to file a complaint with about the extended warranty told me I wouldn’t hear back for 6-8 weeks. By this time I’m in near tears again, frustrated, feeling helpless. I leave the dealership. They finally appraised my car, but by this time, my husband wanted us to bring my car home. I bring my husband back to get my car and find out there’s a $165 charge for diagnostics that I wasn’t told about. I made a comment that I wasn’t told about it and the person helping me shrugged it off as if it wasn’t a big deal to him. After all I had been through that week, it was a HUGE deal to me. My husband said pay so we can get the car out. I paid, but after all I had been through, I wish they would have had some sort of empathy for our situation. It still frustrates me that after everything, and especially since I wasn’t told about the fee at drop-off, I had to pay it. I won’t be back, and do not recommend. I even responded to a follow-up text expressing my concerns and no one reached out to discuss it. It’s really frustrating and disappointing. More

Excellent service, friendly staff. Best price in town. I am glad I bought my car from AutoNation, Frisco, Texas Best price in town. I am glad I bought my car from AutoNation, Frisco, Texas More

Everything was acceptable and at the end of the day they were very helpful ok were very helpful ok More

I have bought many vehicles from Autonation Ford Frisco. The service experience is always good. My service advisor Travis is very professional and courteous. The service experience is always good. My service advisor Travis is very professional and courteous. More

Nick-service manger is a true asset for AutoNation. Outstanding customer service skills. Highly recommend Outstanding customer service skills. Highly recommend More

AutoNation changed my oil & had my car ready for pickup at the time they said it would be ready. at the time they said it would be ready. More

Been a customer for 20 years. Always found them to be customer friendly and honest. Always found them to be customer friendly and honest. More

Great communication throughout the process of ordering a new truck. Will definitely use them again in the future. new truck. Will definitely use them again in the future. More

The purchase was done smoothly and the modification well done and in time. Excellent service and honest deal done and in time. Excellent service and honest deal More