AutoNation Ford Frisco

Mathew was awesome. Kept me informed every step of the way. I’ve never had an easier car buying experience. Kept me informed every step of the way. I’ve never had an easier car buying experience. More

Took car in for brake system issue on a Saturday. Was “fixed” quickly. All good. Next day, Sunday, same issue. Took back Monday morning, was told by Fabian there was no record of me being there Satur Was “fixed” quickly. All good. Next day, Sunday, same issue. Took back Monday morning, was told by Fabian there was no record of me being there Saturday - no paperwork about the repair. Travis remembered us being there, & even identified a new brake booster that had been installed on the vehicle. Later in day was told technician cannot duplicate the issue, even though the computer system threw out multiple codes. There is a Ford tech service bulletin about the issue, but apparently the issue has to present itself to the technician before it can be repaired. 4 days later, no update on status. Fortunately, Nick has given us a loaner car, which does have working brakes. I will complete the optional ratings once the service is complete. More

I tried to respond to text message regarding my Car was ready to be picked up after being repaired for an A/C problem. I called Jeremy Canfield 3 times trying to have him send a car to pick me up, he never ready to be picked up after being repaired for an A/C problem. I called Jeremy Canfield 3 times trying to have him send a car to pick me up, he never responded. I called the main number at Frisco Ford I was told that Nick would be contacting me, that also never happened. Terrible customer service. More

Pleasant and attentive. Only limited by the labor and supply chain issues facing us all. I recommend the service department to all Ford truck owners who want to keep their o Only limited by the labor and supply chain issues facing us all. I recommend the service department to all Ford truck owners who want to keep their older trucks like new. More

The service department is top notch! Every one is always trying to help the customer and I highly recommend them. Yes, sometimes they get busy, but if you have patience during these ti Every one is always trying to help the customer and I highly recommend them. Yes, sometimes they get busy, but if you have patience during these times, I know they'll take care of you. A personal shout-out to Clint Selvey, as he's been my go-to Service Advisor and gets a perfect 5-stars for his help and dedication! Thanks to him for always working with the customer and explaining everything...truly appreciate him! More

Good experience. Quality vehicle at a good price. Hamid was honest salesman with good communication. Gave me a fair trade in value. Only complaint was the finance m Quality vehicle at a good price. Hamid was honest salesman with good communication. Gave me a fair trade in value. Only complaint was the finance manager, I explained more than once that I was paying cash and not interested in purchasing a warranty. He tried to pressure me and became irritated when I refused to finance or buy the warranty. More

First guy tried pressure. me into spending $345 for an oil change. My car has 190k and I just wanted an oil change. Wasn’t going to go back but left and came back and Elmer he me into spending $345 for an oil change. My car has 190k and I just wanted an oil change. Wasn’t going to go back but left and came back and Elmer helped me and didn’t try and sell me that! More

Over the years (about 7) we continue to trust AutoNation Ford Frisco to take care of our cars. Thank you Travis and Fabian for taking such great care of us! Tracy Ford Frisco to take care of our cars. Thank you Travis and Fabian for taking such great care of us! Tracy More

Had to ask someone to wait on me when I dropped my truck off. Had an appointment for a 7:00 am oil change. Finally got a call about 3:45 that it was ready. off. Had an appointment for a 7:00 am oil change. Finally got a call about 3:45 that it was ready. More

Major issues with the manager on staff on May 4th 2022. Please have the vehicle at the dealership prior to posting the vehicle on website/selling the vehicle and making all calls to setup appointment for t Please have the vehicle at the dealership prior to posting the vehicle on website/selling the vehicle and making all calls to setup appointment for the customer to pick up the vehicle. The manager had to be pressed to get the vehicle from a customer that was driving the vehicle as a loaner to the dealership within an hour. I continously had to press the manager to get the vehicle with an ETA. Manager knew I was coming in from Waxahachie and upon my arrival the automobile still was not at the dealership. Manager never presented a solution to the problem. I had to guide him to get the vehicle. The first sales person was not helpfull, the second sales person Rodrigo Gutierrez was awesome. Thanks for stepping up Rigo. More