AutoNation Ford Frisco

Scheduled my appointment for the next day. They had the parts ordered and ready when I arrived to have my breaks done. Work was completed the same day. My service agent (Jena) was friendly They had the parts ordered and ready when I arrived to have my breaks done. Work was completed the same day. My service agent (Jena) was friendly and kept me informed. More

Second time buying here, Dell bell is a very knowledgeable associate, will always earn my bussines. As always the management team Cody Coffey did a great job. knowledgeable associate, will always earn my bussines. As always the management team Cody Coffey did a great job. More

My sales person Robert was wonderful. ..I made an appointment over the phone came in and the car wasn't at the location. I had already made my mind up...So, I purchased the car blindsided. ..I made an appointment over the phone came in and the car wasn't at the location. I had already made my mind up...So, I purchased the car blindsided....singed the papers that evening...My only stipulation was that the car had two key fobs in order for me to keep the car... I normally give only 4 stars for great work..this dealership is getting 5 stars because they kept their promise about the key-fob and they ordered me one and I received it the other day! Thanks Robert for your honesty and keeping your word! More

Outstanding service from a top notch salesman and dealership ! Will use AutoNation again . Scott Alter, my salesman, always returned my calls promptly and kept me apprised of when my truck would be dealership ! Will use AutoNation again . Scott Alter, my salesman, always returned my calls promptly and kept me apprised of when my truck would be delivered. More

Whole experience Dell Bell, who sold my the car, was very friendly and helpful. The maverick itself is better than I could have imagined. Total comfort for all passengers, and the safety safety make me feel friendly and helpful. The maverick itself is better than I could have imagined. Total comfort for all passengers, and the safety safety make me feel more protected. As I drive and the breaking recharges the battery I can see my miles til empty go up instead of down. Very great car and I highly recommend. More

Top notch! First class service from the sales team to the finance dept! Ask for Quinten! First class service from the sales team to the finance dept! Ask for Quinten! More

I Ike my Subaru Forester a lot. The sales people were very friendly. I went in on Thursday to test drive it. I decided to purchase it. They said they had just got it in and would h The sales people were very friendly. I went in on Thursday to test drive it. I decided to purchase it. They said they had just got it in and would have to detail it out and I would get it the first of the next week, which was fine. I called on Tuesday and they said someone would call and let me know. I never received a call. I called again on Thursday and was told they had to order parts, but couldn’t tell me what parts and they were doing touch up paint. There was no touch up on the paint. I finally got a text on Friday saying I could pick up my car. When I picked it up, no one came out, I ask some person with an Autonation shirt about getting my car and he came back with a key. Customer service was not the best. More

Fairly easy buying process. However, it did take a while to get all the paperwork done. Service Department could be better. Purchased the Service Plan. Made the Service appointm However, it did take a while to get all the paperwork done. Service Department could be better. Purchased the Service Plan. Made the Service appointment for Maintenance visit. When I got there, the Service Advisor said “we may need to order the oil filter, since we don’t normally carry filters for a Toyota Tundra, so it may take an hour fifteen minutes to 1.5 hours. 30 minutes later, he tells me they ordered the filter and it should take 25-30 minutes. It took 2 and a half hours to change the oil and oil filter, rotate the tires and check tire pressure! I was the first one there. They knew I had a Toyota Tundra per the appointment. You’d think they would have ordered the filter ahead of time so they would have it for my appointment. 2.5 hours??C’mon, man! More

Brought in my F-250 for service. Got checked in on time and got out in a reasonable amount of time (I waited in the lobby). Everyone was courteous and I was happy when I left. How Got checked in on time and got out in a reasonable amount of time (I waited in the lobby). Everyone was courteous and I was happy when I left. However, when I got home and read the work order, what was done on my truck was not what I came in for. I called the service desk and got another appointment the very next day and now the work is all done. Again the team there was friendly and got me out of there pretty quickly. Anyone can make a mistake but make sure you and your advisor go over exactly what work is to be performed. I would come back if I have a service need for my vehicle. More

Service Advisor terrible, told me four different times he would call next day, never once did he call. Two trim pieces left off, laying in back of vehicle. I have purchased several vehicles here and had se would call next day, never once did he call. Two trim pieces left off, laying in back of vehicle. I have purchased several vehicles here and had service many times over the years, this is the second time service was terrible. Done with this place. More