AutoNation Ford Frisco

Whole experience Dell Bell, who sold my the car, was very friendly and helpful. The maverick itself is better than I could have imagined. Total comfort for all passengers, and the safety safety make me feel friendly and helpful. The maverick itself is better than I could have imagined. Total comfort for all passengers, and the safety safety make me feel more protected. As I drive and the breaking recharges the battery I can see my miles til empty go up instead of down. Very great car and I highly recommend. More

Top notch! First class service from the sales team to the finance dept! Ask for Quinten! First class service from the sales team to the finance dept! Ask for Quinten! More

I Ike my Subaru Forester a lot. The sales people were very friendly. I went in on Thursday to test drive it. I decided to purchase it. They said they had just got it in and would h The sales people were very friendly. I went in on Thursday to test drive it. I decided to purchase it. They said they had just got it in and would have to detail it out and I would get it the first of the next week, which was fine. I called on Tuesday and they said someone would call and let me know. I never received a call. I called again on Thursday and was told they had to order parts, but couldn’t tell me what parts and they were doing touch up paint. There was no touch up on the paint. I finally got a text on Friday saying I could pick up my car. When I picked it up, no one came out, I ask some person with an Autonation shirt about getting my car and he came back with a key. Customer service was not the best. More

Fairly easy buying process. However, it did take a while to get all the paperwork done. Service Department could be better. Purchased the Service Plan. Made the Service appointm However, it did take a while to get all the paperwork done. Service Department could be better. Purchased the Service Plan. Made the Service appointment for Maintenance visit. When I got there, the Service Advisor said “we may need to order the oil filter, since we don’t normally carry filters for a Toyota Tundra, so it may take an hour fifteen minutes to 1.5 hours. 30 minutes later, he tells me they ordered the filter and it should take 25-30 minutes. It took 2 and a half hours to change the oil and oil filter, rotate the tires and check tire pressure! I was the first one there. They knew I had a Toyota Tundra per the appointment. You’d think they would have ordered the filter ahead of time so they would have it for my appointment. 2.5 hours??C’mon, man! More

Brought in my F-250 for service. Got checked in on time and got out in a reasonable amount of time (I waited in the lobby). Everyone was courteous and I was happy when I left. How Got checked in on time and got out in a reasonable amount of time (I waited in the lobby). Everyone was courteous and I was happy when I left. However, when I got home and read the work order, what was done on my truck was not what I came in for. I called the service desk and got another appointment the very next day and now the work is all done. Again the team there was friendly and got me out of there pretty quickly. Anyone can make a mistake but make sure you and your advisor go over exactly what work is to be performed. I would come back if I have a service need for my vehicle. More

Service Advisor terrible, told me four different times he would call next day, never once did he call. Two trim pieces left off, laying in back of vehicle. I have purchased several vehicles here and had se would call next day, never once did he call. Two trim pieces left off, laying in back of vehicle. I have purchased several vehicles here and had service many times over the years, this is the second time service was terrible. Done with this place. More

Service on vehicle was not done on a timely manner - should have been done by end of day and was not done until 2 PM the next day. Also, at 9:30 when I called they said it would be done by 10. Travis should have been done by end of day and was not done until 2 PM the next day. Also, at 9:30 when I called they said it would be done by 10. Travis was very good but the work was not done on a timely manner More

I was told my car inspection would take 20 min. It took 90! I finally went to the desk and another Service Advisor checked me out. My car was done and waiting. It took 90! I finally went to the desk and another Service Advisor checked me out. My car was done and waiting. More

The process was great until going in for financing. The hard sell for added insurance was BS. The hard sell for added insurance was BS. More

Jeremy did a great job of keeping me informed. I was frustrated with length of time due to waiting for parts. However my vehicle is running like a champ! I was frustrated with length of time due to waiting for parts. However my vehicle is running like a champ! More