AutoNation Ford Frisco

Services always does their best to accommodate my tight availability schedule, which is greatly appreciated! This visit went well, short of having being left on hold for 25 minutes when I called to see if availability schedule, which is greatly appreciated! This visit went well, short of having being left on hold for 25 minutes when I called to see if the service had been complete. They even provided an Uber driver to take me home and pick me back up when my vehicle was ready. Thanks! More

No communication like promised, I had to call several time and to check on my truck that was there 10 days with only one thing addressed. When I finally got fed up and went to get my truck they got insp time and to check on my truck that was there 10 days with only one thing addressed. When I finally got fed up and went to get my truck they got inspection done and checked radio which needed a part so I had to come back. When I came back the part was there but had to put the old part back in due to the Ford computers were down. Jena was good and did communicate but all other stuff was out of her control. More

I’ve bought 2 new cars in the last 7 years , they have done all my service work “ up until now “ I will not go back ! Mechanic got grease on my headliner, I was charged for tire rotation and oil change , done all my service work “ up until now “ I will not go back ! Mechanic got grease on my headliner, I was charged for tire rotation and oil change , the tires were not rotated! and I’m not sure about the oil change ! This dealership has gone to xxxx in a hand basket! More

Very courteous service while waiting for our vehicle to be serviced. Was asked numerous times if I wanted coffee or water. Kyle in service is awesome and checks in with his customer while they are waiting. be serviced. Was asked numerous times if I wanted coffee or water. Kyle in service is awesome and checks in with his customer while they are waiting. More

I liked the very fast service, the team that attended me was very kind even though I had difficulties with English they put a person to translate I am grateful for your attention was very kind even though I had difficulties with English they put a person to translate I am grateful for your attention More

I have a service package and was getting a routine service performed. I reported a brake issue at time of drop off and suspected i needed brake pads. Service advisor stated he would call this morning service performed. I reported a brake issue at time of drop off and suspected i needed brake pads. Service advisor stated he would call this morning when they visualized the brakes. He did not call. I had to call and check status myself that afternoon, and then was told i did in fact need brakes it would be completed at the end of the day. I went for pick up after work and then told it was gonna be close of business atleast at 9pm. More

Things were good at first but never heard from the advisor again. Elmer did some good things but never communicated after the initial check in advisor again. Elmer did some good things but never communicated after the initial check in More

The wait was long but I didn’t mind because they had free water in the lobby, the wifi was good and they played good country music! water in the lobby, the wifi was good and they played good country music! More

I had a great experience at this dealership and this was my very first time there. I came in for one service and left out with a lot more than I expected…but was much needed and I appreciated that. The only my very first time there. I came in for one service and left out with a lot more than I expected…but was much needed and I appreciated that. The only negative is that the wait times were super long and I got there very early. Other than that, my service advisor was great, staff was great, and I’d return again. More

Good to go for service and everything is addressed and the person who is handling the care was really good the person who is handling the care was really good More