AutoNation Ford Frisco

Clean, responsive and friendly to work with and work done as requested in a timely manner. as requested in a timely manner. More

I initially was not going to visit with this dealer because it was so far away from me. However after taking the ride it was well worth the effort. My only negative is better communication is needed no because it was so far away from me. However after taking the ride it was well worth the effort. My only negative is better communication is needed not only between customer & company but also between company and employee. I know this company is large with many working pieces but communication is vital. More

I brought my truck in for a differential repair and had an appointment on Friday morning. I was told it would be looked at by the end of the day. I didn't receive a call back that day (or any day). When I an appointment on Friday morning. I was told it would be looked at by the end of the day. I didn't receive a call back that day (or any day). When I reached out Monday morning, they had no idea if anyone had looked at it. This happened for three more days. I eventually had to come pick up the truck five work days from when I brought it in and they never even brought it in the shop to diagnose the issue. More

Everyone was professional, friendly, and made the buying experience an enjoyable one. Will do business again in the future! experience an enjoyable one. Will do business again in the future! More

Took my F150 in for service with a leak in coolant system. Estimated 6 hours labor. Took eight days to get vehicle back. Very little communication only when I initiated status by calling the servic system. Estimated 6 hours labor. Took eight days to get vehicle back. Very little communication only when I initiated status by calling the service department. Never could get someone to answer on the direct line and had to call back on the general line. Very disappointed. Will only use service department if only option. More

I just purchased a new Ford Escape from Quinten. He did an outstanding job and answered all my questions. I wanted all the safety features available as I’m getting older. I really like using the He did an outstanding job and answered all my questions. I wanted all the safety features available as I’m getting older. I really like using the 360+ and have noticed the improvements on this car’s safety features compared to our 2016 Ford Edge. I am so thankful Quinten was there to help me. More

Service advisor was great, tire change took way too long, almost 4 hours, I was first in line at 7:30 Am almost 4 hours, I was first in line at 7:30 Am More

I bought my 2000 Mustang at this dealership and have been bringing it back to them for service for 22 years. As a female, I appreciate the fact that they have never steered me wrong or tried to perform serv bringing it back to them for service for 22 years. As a female, I appreciate the fact that they have never steered me wrong or tried to perform service that was not needed. I have always been treated fairly and would recommend this dealership and service department to anyone. More

Purchased my first Ford - the Mustang Mach E. Had the pleasure of working with Jerome Collins who made the whole process so easy! Had the pleasure of working with Jerome Collins who made the whole process so easy! More

Let me start by saying we purchased a vehicle and my wife loves the vehicle. To start, we were looking at an Expedition and we’re in talks and negotiations about it. They allowed another customer to drive loves the vehicle. To start, we were looking at an Expedition and we’re in talks and negotiations about it. They allowed another customer to drive it and work on paperwork too for the same car. My wife and I don’t play games and certainly don’t respect the “bait and switch” mentality. After a few hours they texted me saying the other couple backed out too for the same reason. They took some money off of the price which is the ONLY reason we went back. After five hours of sitting there waiting for financing, we signed and had the car. After we signed and we’re getting ready to leave, the salesman said we only get one key because that’s all they had. In my mind, you spend $50k or more for a car, it comes with two keys, no questions. Our finance manager we worked with said the same thing. This is a Ford dealership which can easily order and program a new key fob at no expense of my own. Again, $50k it should be in the price. I emailed the General Manager two times and no response. I was told to come down and talk to someone by the sales rep. I work a lot and coach my kids. I don’t have “free time” to go down and barter this topic. I sent a precessional email and feel this could easily be done via telecommunication or digitally. I will bring the car down to have it programmed, but not to sit there for hours going back and forth about if you’re going to give me a second key. I would like this handled promptly as my next step is to go higher up to Ford and let my voice be heard about such a simple remedy. I’m not asking for much. More