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AutoNation Ford Katy - Service Center

Katy, TX

4.4
1,005 Reviews

1,005 Reviews of AutoNation Ford Katy - Service Center

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August 18, 2023

Went for a scheduled service for my truck. They were professional and on time. Facilities are very clean. Lots of personnel. When finished, technician explained upcoming needed fixes. Service More

by Apollo2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Technician
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Aug 25, 2023 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 16, 2023

The check in and check out stuff were wonderful and very helpful. Mr. Michael kept me informed of any and all progress with my vehicle More

by felisalewis7766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael and check out cashier
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Aug 24, 2023 -

AutoNation Ford Katy responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 14, 2023

They always appear too busy to greet or direct you upon arrival. Also conflicting comments from rep at service and from rep taking phone appointment for service. More

by Rhonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember
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Aug 19, 2023 -

AutoNation Ford Katy responded

Hi Rhonda, we appreciate you taking the time to respond. The staff at AutoNation Ford Katy take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 305-8949 -- we hope to hear from you soon.

August 14, 2023

Daniel was constantly in communication with me and keeping up to date with the status of service being completed. More

by abhmdsp
Recommend Dealer
Yes
Employees Worked With
Daniel
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Aug 19, 2023 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 08, 2023

I like going to AutoNation Ford. They are dependable and quick. Their work is spot on!! Thank you AutoNation Ford in Katy!!! More

by dharper1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James and Edmund
Report | Print
Aug 11, 2023 -

AutoNation Ford Katy responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 04, 2023

Had my SuperDuty diesel pickup in service for replacement of 2 Motorcraft batteries that failed within the free replacement warranty period of less than 36 months. Testing was performed on the batteries and More

by lsufan4065
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickel Quida
Report | Print
Aug 04, 2023 -

lsufan4065 responded

Had my SuperDuty diesel pickup in service for replacement of 2 Motorcraft batteries that failed within the free replacement warranty period of less than 36 months. Testing was performed on the batteries and they failed and were replaced in accordance with the warranty. The process took place as Mickel explained that it would.

August 02, 2023

Explained how long it would take for repairs. Good service friendly enviroment, close to home More

by jminyon0372
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy McGee
Report | Print
Aug 06, 2023 -

AutoNation Ford Katy responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team, We always strive to provide personable and excellent customer service. Thank you again for the review!

July 31, 2023

Gracias Daniel por tu atención y gracias a Autonation Ford por querer hacer lo mejor More

by Lupita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Aug 04, 2023 -

AutoNation Ford Katy responded

Hola, gracias por tomarse el tiempo para compartir sus comentarios con nosotros. No dude en llamarnos si alguna vez necesita algo. ¡Sé seguro en el camino!

July 31, 2023

When I dropped off my car, the initial meeting with the service rep was confusing and unsatisfactory. The next day I met with Rick the service manager - he could not have been nicer, very understanding and More

by tgmcbrown18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick, service manager
Report | Print
Aug 04, 2023 -

AutoNation Ford Katy responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 31, 2023

Daniel is a pleasure to work with and very helpful. I intend on using him as my service advisor in the future. More

by labviewguru73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel, D’Larenti
Report | Print
Aug 04, 2023 -

AutoNation Ford Katy responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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