AutoNation Ford Katy

The service representative Mickel is a man of his word, my 2022 F450 had transmission issues and auto nation ford replaced it without any issues. Mickel kept me informed throughout the process he told me my 2022 F450 had transmission issues and auto nation ford replaced it without any issues. Mickel kept me informed throughout the process he told me 1 week and he delivered on time. More

Ford katy is professional, friendly, and a beautiful facility. I would higher recommend using this dealership for service facility. I would higher recommend using this dealership for service More

Very professional and great customer service! I highly recommend it, Austin was very friendly and helpful I highly recommend it, Austin was very friendly and helpful More

Maintenance was completed in a reasonable amount of time. Service agent was very pleasant and professional Service agent was very pleasant and professional More

Wish that when asked for a final total & given one. That should be the total expected upon pickup. But wasn’t the result. But do like that you wash car That should be the total expected upon pickup. But wasn’t the result. But do like that you wash car More

WE NEEDED A RECALL DONE AND NEEDED IT DONE QUICKLY. REACHED OUT TO AUTONATION FORD IN KATY AND TALKED TO MANAGER HENRY SANCHEZ THAT QUICKLY TOOK OVER AND PROFESSIONALLY HANDED ME OVER TO SERVICE ADVISO REACHED OUT TO AUTONATION FORD IN KATY AND TALKED TO MANAGER HENRY SANCHEZ THAT QUICKLY TOOK OVER AND PROFESSIONALLY HANDED ME OVER TO SERVICE ADVISOR DONOVAN TO GET MY RECALL DONE IN A VERY TIMELY MANOR FROM ONE DAY TO THE NEXT. THIS TYPE OF SERVICE MAKES ME NOT GO ANYWHERE ELSE FOR SERVICE AND EVEN MAKE A FUTURE PURCHASE AT THIS DEALERSHIP. More

Mr Mario at the service section was an excellent help for the maintenance of my Raptor truck. the maintenance of my Raptor truck. More

I AM VERY PLEASED WITH THE SERVICE I RECEIVED. GIO RICCIADDI WAS QUICK IN RESPONDING TO MY NEEDS AND VERY FRIENDLY. I RATE HIS SERVICE AT A 10+ GIO RICCIADDI WAS QUICK IN RESPONDING TO MY NEEDS AND VERY FRIENDLY. I RATE HIS SERVICE AT A 10+ More

Great follow up by the service manager, he made sure that all issues were covered in the repair and kept me informed on what was happening and when the car will be ready all issues were covered in the repair and kept me informed on what was happening and when the car will be ready More

I recently brought my car in for a recall service, and I was assisted by David Lewis. From start to finish, David provided exceptional customer service. David went above and beyond throughout the entire pro was assisted by David Lewis. From start to finish, David provided exceptional customer service. David went above and beyond throughout the entire process, from ordering the necessary parts to overseeing the service. A few days after the service, he reached out to check how my car was running and to make sure everything was still in good condition. What impressed me the most was his follow‑through. His professionalism, communication, and genuine care for the customer made this one of the best service experiences I’ve ever had. David Lewis is truly an asset to your team. More