AutoNation Ford Katy - Service Center

Service experience was good. I can't complain about this dealership when comparing to other places I've taken my Mustang. They always service my vehicles right and I've never had an issue. I am usually this dealership when comparing to other places I've taken my Mustang. They always service my vehicles right and I've never had an issue. I am usually not there long for an oil change even though they get quite busy. Professional and layed back atmosphere. More

I came in to have the normal oil change and dealt with Tom Magee and he always takes good care of me and makes sure he works efficiently to get things done that need to be done. He is professional and fri Tom Magee and he always takes good care of me and makes sure he works efficiently to get things done that need to be done. He is professional and friendly and respects my time and gets me in and out. One time it took longer than usual but he is always communicating with me the situtation for me to know what to expect. Thanks Tom for taking care of my Ford and me! More

To call themselfs a service department is a joke. They cannot service themselfs yet your car. They have no idea what a car is let alone how to service them. They also do they tell the truth. You bett cannot service themselfs yet your car. They have no idea what a car is let alone how to service them. They also do they tell the truth. You better off going down the road to a ford dealership that knows what service is opposed to this effort expanded by this dealership. All you have to do is ask why they are still in business as they do not want to do anything, so they cannot be making a profit. More

The queing of customers is illogical. Their repair time is too long. It often takes over 1hr for an oil change. They do not compare to other dealers for service. Most recent experience : I tried to drop is too long. It often takes over 1hr for an oil change. They do not compare to other dealers for service. Most recent experience : I tried to drop off vehicle for blend dorr actuator repair. It is a 2010 Expedition so I was already mad that I needed this repair (on top of throttle body and 02 sensor within the first 40,000 miles). I made an appointment on line but when I showed up I found out that they would not get to the car for 3 days. Since I needed to get a rent car this was unaccaptable. I asked if they could just call me on day 2 or 3 of the "wait" and let me drop it off. I was told no. They are not friendly and act as if I am doing them a favor by using them. I have been disappointed so many times by them. More

My husband and I bought a new Ford F150 FX2. This is my husband's first new vehicle. We live 45 minutes away from the dealership. Keep this in mind as to how many times I had to drive back and forth. Bef husband's first new vehicle. We live 45 minutes away from the dealership. Keep this in mind as to how many times I had to drive back and forth. Before driving it off the lot, we noticed a ding in each of the front doors. The passenger side door ding is down to the primer. Our sales guy said this happens all the time because of how close they park together. He assured us that we would make arrangements to fix it, no problem. 3 weeks later after my husband returns to Afghanistan, I call and set up a time for it to get fix. Our sales guy gives me another truck to drive while they fix the dents. Few days later,I get a call and I go to pick up the truck. Driver side door looks good but the passenger side door was touch up with silver paint. They kept the truck again to fix what they tried to cover up. Next day, they call and the truck is done. I go to pick up the truck and it looks good. I get home a few hours later and a friend noticed the edges of the paint chip. They painted the door but never sanded the paint chip. And with further inspection, there was dirt in the paint. When looking at the inside he also noticed gaps with the inside panel. They had taken the outside hardware and the inside panel off. Who ever did this gouged holes in the handle of the door. They did not line up the panel correctly and tightened the screw at the bottom so tight that the plastic turned white and was smashed. I immediately went back to the dealership and again left it there. The manager Joe never came to to talk to me but instead sent Jenna to take my complaint. Days later went to pick up the truck again. This time the paint chip is completely gone after the 3rd attempt, Finally. When I inspect the damage they fixed, they again had someone covered it up with plastic, it was horrible. What ever they did it was rubbing off when u touched it. When I checked the screws, the plastic still pierced and flat. But as I was looking I noticed some scraps under the door frame. They have scraped paint off. I could see metal. Again I had to leave it. As of right now my anxiety level is threw the roof. What else will they destroy on a brand new truck? I have tried to talk to the manger in sales. Mr.Colvin has not deemed it necessary to return my call. But has assured me thru others that it will be fixed. I was told if I want it fixed they have to do it. The body shop has zero standards and communication skills. Terrible work. And the sales manager is the same. They do not care once you make the purchase. No integrity at all. There is more I could have added to make them look bad. But you get the idea. This was suppose to be a great experience but has truly turned into a horrible nightmare. I will NEVER recommend anyone ever to go there. More

They sold me a brand new car which turned out to be a lemon. They refuse to fix it. The car has transmission and a/c problems. They can't "figure out how to fix it." lemon. They refuse to fix it. The car has transmission and a/c problems. They can't "figure out how to fix it." More

I went to the service department several times and waited and was ignored. The service people were very rude and did not want to assist me because of my vehicle being a ARI fleet company car. I wanted to use and was ignored. The service people were very rude and did not want to assist me because of my vehicle being a ARI fleet company car. I wanted to use this dealership because it was fairly close to my home. The service is so bad at Champion Ford that I am willing to drive an additional 20 miles to get my car serviced at another dealership. Please do not go to this dealership for service. More

Dropped my car off at 7:15 AM and they could not repair that day. No one mentioned that the car may not be repaired that day. Faulty actuator in air conditioning system means that I will be driving a hot that day. No one mentioned that the car may not be repaired that day. Faulty actuator in air conditioning system means that I will be driving a hot car for another week. Poor quality and poor service. More

I have had my Ford Expedition for 3 year and have had the worst service ever on a new vehicle from Champion Ford. The poor service, poor attitudes of the service reps is an ongoing problem. Yesterday, 8-11 worst service ever on a new vehicle from Champion Ford. The poor service, poor attitudes of the service reps is an ongoing problem. Yesterday, 8-11-2011, I had an appointment for an oil change. I was told it would take 1 to 1 1/2 hours. I waited over 3 hours. When my car was ready I was told my car was in the parking lot ready. I was also told I had a nail im my tire's sidewall that could not be fixed and I needed a new tire. The service rep NEVER EVEN GAVE ME A PRICE or consulted me to see if I wanted to do anything but instead sent me away on a tire with a nail. What if I was in an accident on my way home. LAW SUIT! This is not the first time I have had problems. Champion's Service Department is the worst. THREE HOURS FOR AN OIL CHANGE? Why not have, what most dealerships have, a "Quick Serivce Oil Change". Get the customer in and out quickly for simple maintenance. Long waits, poor attitudes, and poor service. Do you think I would buy from Champion again? NOT!!! More