Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

AutoNation Ford Katy - Service Center

Katy, TX

4.4
1,004 Reviews

1,004 Reviews of AutoNation Ford Katy - Service Center

Sort by
June 15, 2023

Did an excellent job. He kept me informed with what was going on with the process. More

by Reiodm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Jun 22, 2023 -

AutoNation Ford Katy responded

Hello, Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

June 12, 2023

Customer service was good. Wait time was reasonable. Truck was originally purchased at this dealership and have had all maintenance done there since More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
Jun 22, 2023 -

AutoNation Ford Katy responded

Hi David, we appreciate your positive review about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

June 12, 2023

2020 Escape door making pop sounds trying to charge us $5000 to replace. Rip off. More

by danajohnsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager
Report | Print
Jun 15, 2023 -

AutoNation Ford Katy responded

Hi, we strive for 100% satisfaction, and we regret to find out that this was not the case. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 305-8949. we hope to hear from you soon.

June 12, 2023

Buddy handled my service in a very professional manner. I purchased from AutoNation Ford, Katy, TX. More

by dagpattison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William (Buddy) Godfretsen
Report | Print
Jun 22, 2023 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 08, 2023

Service is great got me in and out. People are very nice and they have good coffee. More

by Cory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gio
Report | Print
Jun 12, 2023 -

AutoNation Ford Katy responded

Hi Cory, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

June 08, 2023

Great customer service, kudos to Mario for all his great service and knowledge and courtesy. More

by RM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
Report | Print
Jun 13, 2023 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 07, 2023

Great service, used the mobile service to get a 10,000 mile check up and a recall done. Justin was on time and done in an hour, no mess or fuss, great job! More

by lostfirefly67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Black
Report | Print
Jun 10, 2023 -

AutoNation Ford Katy responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. Please don't hesitate to reach out if there's anything additional we can do for you.

June 07, 2023

got in quickly. service write was great and made sure my concerns were addressed. I appreciate bein able to bring my car in and not worry during an upcoming trip More

by springfield38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickel Ouida
Report | Print
Jun 12, 2023 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

June 07, 2023

I waited an hour and still didn’t get an oil change or tire rotation More

by kdwarren2964
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
Unknown
Report | Print
Jun 11, 2023 -

AutoNation Ford Katy responded

Hello, we are deeply disappointed by your experience at AutoNation Ford Katy. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8949. We hope to hear from you.

June 07, 2023

Great and fast service. They even fixed the seal on my gate tailgate at no cost. I have purchased several vehicles from AutoNation Ford and I will continue. More

by Rudy Reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel D'Larenti
Report | Print
Jun 11, 2023 -

AutoNation Ford Katy responded

Hi Rudy, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

1
...
13
14
15
...
101