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AutoNation Ford Katy - Service Center

Katy, TX

4.4
1,004 Reviews

1,004 Reviews of AutoNation Ford Katy - Service Center

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June 06, 2023

Ford Dealerhship ran out of oil for my 2018 F-150 and made me wait 6.5 hours, when I finally got the truck back it was dripping oil in the service lane. I can honestly say I am very disappointed. More

by Diesel F-150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel (he was great just bad tec and management)
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Jun 09, 2023 -

AutoNation Ford Katy responded

Hi, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to turn your experience around. Please reach out to us at (281) 305-8949 at your earliest convenience to discuss how we can turn this experience into a positive one.

June 05, 2023

Best service experience I’ve had in a long long time. Efficient and fast - and didn’t try to talk me into service not needed. More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis, David
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June 05, 2023

Buddy was great with all of the concerns I had regarding my car. I definitely recommend him! More

by mandy
Recommend Dealer
Yes
Employees Worked With
Buddy
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Jun 08, 2023 -

AutoNation Ford Katy responded

Hi Mandy, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. If you need more help, our team is available to talk -- safe travels!

June 05, 2023

Best service experience I’ve had in a long long time. Efficient and fast - and didn’t try to talk me into service not needed. More

by jc4206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Jun 08, 2023 -

AutoNation Ford Katy responded

Hi, we are pleased to hear you had such a positive experience with us, Debbie! Don't hesitate to call us if you ever need anything. Be safe on the road!

Jun 08, 2023 -

AutoNation Ford Katy responded

Hi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.

June 02, 2023

They proactively called me in regards to addressing the recall that was open for my 2016 Ford Fusion. They offered to have the mobile unit come to my home and complete the recall. More

by MMR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Jun 05, 2023 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 01, 2023

Competent and efficient service Randy Kinney was exceptional as was the rest of the staff. More

by Henry8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Linney
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Jun 05, 2023 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

June 01, 2023

Fast, great customer service . It was my first time and I had a great experience More

by maravilla12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lewis
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Jun 05, 2023 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

May 26, 2023

Service was decent. I never had to go to the shop once and was able to communicate with the team just fine. More

by Haily Gay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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May 30, 2023 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 25, 2023

Waited for my vehicle to get serviced at a reasonable time. I was even able to have a spot to bring in my laptop to work. More

by michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickel Ouida
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May 30, 2023 -

AutoNation Ford Katy responded

Hello Michelle, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 25, 2023

This was my first visit after purchasing a used vehicle from another dealer. The service I received was quick but detailed. Everyone was extremely friendly. More

by smatthewson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
Report | Print
May 30, 2023 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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