AutoNation Ford Katy - Service Center

After another dealer kept our car for almost a month (bad experience) we brought it here, it was a pleasure to do business with a GOOD service dept. Service advisor Steven Yee was prompt & nice to us from th experience) we brought it here, it was a pleasure to do business with a GOOD service dept. Service advisor Steven Yee was prompt & nice to us from the minute the car got there on the wrecker. We were actually there only once ourselves for a few minutes just to pick the car up after the work was done. 2014 Expedition with over 130k miles, did some regular maint work & transmission warranty work. Steven followed up several times on the phone promptly, they had the car for a week including the day it arrived, very quick considering the work that was done. Good job-even though there are other big dealers closer, we'll probably be back. Thanks a million! More

Buddy, the service advisor was quick and efficient in getting the truck checked in for the recall work. He contacted me as soon as the work =was completed in a very timely manner and when I picked it up getting the truck checked in for the recall work. He contacted me as soon as the work =was completed in a very timely manner and when I picked it up he got me on my way within a few minutes. More

The service advisor was quick and efficient. Work was done so fast and very efficient. Work was done so fast and very efficient. More

Great customer service. My service representative Mike was great, very friendly and knowledgeable. I will always trust Ford to service my Ford Mustang My service representative Mike was great, very friendly and knowledgeable. I will always trust Ford to service my Ford Mustang More

I know most of service advisors by first name. Excellent service. They have worked on my vehicles since I moved to Katy 30 years ago. Hate to see Mario,the shuttle driver retire. Took me home once Excellent service. They have worked on my vehicles since I moved to Katy 30 years ago. Hate to see Mario,the shuttle driver retire. Took me home once and never had to tell him again. More

All the dealings that we have had with the dealership have been fantastic. Every individual that we've talked to has been knowledgeable and professional. We had to bring our new F150 in because it kept f have been fantastic. Every individual that we've talked to has been knowledgeable and professional. We had to bring our new F150 in because it kept failing to start. Once we were able to finally get the truck started and made our way to the dealership. Even though we didn't have an appointment we were greeted properly on arrival and they were able to work us. It seems whenever the temperature is over 107° within the cab the truck quits functioning completely. It was suggested that we put a new battery in the vehicle. That that could possibly be the problem. So that's what we did. Unfortunately that has not fixed the problem. This is happened several times More. Unfortunately trying to get my husband to bring the vehicle back in to try to figure out what the problem is is problematic. When we were speaking to the service department there was a gentleman there that said that he had 1 other customer that that had happened to. I would like to know if there has been a fixed to this problem. And if we can possibly get that fixed taking care of on our vehicle. I have to say that everyone was very professional and respectable in the service department. More

Was promptly greeted upon arrival. Recall paperwork was handled quickly. Was surprised by how fast work was done. Very professional. Recall paperwork was handled quickly. Was surprised by how fast work was done. Very professional. More

David Lewis stayed on top of this recall, he really looked out for me, that is very much appreciated. looked out for me, that is very much appreciated. More

Team did an amazing job. I didn’t have an appointment yet they accommodated me . I didn’t have an appointment yet they accommodated me . More

Very professional service and advise from the service rep. Not a long wait and you know work is done right. Great Job! rep. Not a long wait and you know work is done right. Great Job! More