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AutoNation Ford Katy - Service Center

Katy, TX

4.4
1,004 Reviews

1,004 Reviews of AutoNation Ford Katy - Service Center

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May 14, 2023

Awesome customer service on yesterday 5/12/23 Thanks to Gio Ricciardi, Thanks to you. More

by dionceaser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gio Ricciardi, Roderick Harrington
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May 17, 2023 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

May 13, 2023

The service was great once the service people stopped giving me the run around about my papaer work. Overall they did an excellent job. I'm very happy with their service. More

by rollsthorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
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May 16, 2023 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

May 12, 2023

Buddy, my service rep, was top notch. Highly recommend you use him if you go to this location for service / repairs. More

by ctmichalski11
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buddy
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May 16, 2023 -

AutoNation Ford Katy responded

Thanks so much for the warm recommendation of the team here at AutoNation Ford Katy. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 12, 2023

Very professional and quick service and offer recommendations other services. I really like the video of services provided. More

by ktownsend10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickel Ouida
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May 16, 2023 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 11, 2023

David in Service really looked after me. Very knowledgeable and helpful. Work was performed quickly and expertly. More

by mfwuktx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
May 12, 2023 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 11, 2023

The service was fast and professional. I will always use AutoNation Ford Katy for my service. More

by charles.kelleyaia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
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May 15, 2023 -

AutoNation Ford Katy responded

Hi Charles, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 10, 2023

Recalls service requests are always, "we will call when parts are available". They don't call and no service so far 2 out of 3 notices. 1 recall was addressed during a normal service, I think? More

by beauccb7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lewis
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May 13, 2023 -

AutoNation Ford Katy responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Katy take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.

May 08, 2023

Great service and great people that do awesome work. Reasonable prices for quality workmanship.Very polite and courteous in the cashier department. More

by wlayman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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May 11, 2023 -

AutoNation Ford Katy responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

May 08, 2023

RANDY IS VERY HELPFUL WHEN I SCHEDULE AN OIL CHANGE. GETS ME IN AND OUT WITH NO PROBLEMS. More

by nick78vette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RANDY
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May 11, 2023 -

AutoNation Ford Katy responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 07, 2023

Gio is my service advisor. He got me in and out quickly. We talked through my options and I was never pressured into something I didn’t need. More

by JDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gio
Report | Print
May 10, 2023 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

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