Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

AutoNation Ford Katy - Service Center

Katy, TX

4.4
1,005 Reviews

1,005 Reviews of AutoNation Ford Katy - Service Center

Sort by
May 07, 2023

Gio is my service advisor. He got me in and out quickly. We talked through my options and I was never pressured into something I didn’t need. More

by JDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gio
Report | Print
May 10, 2023 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

May 07, 2023

I Always go to Will @ Auto Nation Katy Never a Problem 100% Satisfied Everytime❣️Thanks More

by atidleywinks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will,Don,
Report | Print
May 10, 2023 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

May 06, 2023

Fast friendly, serviced my car let me know what if any other work on my car More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
May 09, 2023 -

AutoNation Ford Katy responded

Hi Rob, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 05, 2023

It was a great and pleasant experience bringing my Ford Edge 2019 to Autonation. Service advisor Mario Flores did a great job. Very professional. I brought the car with problems with it transmission and in More

by Kerber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Flores ( service adviser) Edwin & Usmath sutthle courtesy drivers
Report | Print
May 05, 2023 -

Kerber responded

I really want to highlight the excellent job of Service advisor Mario Flores and Usmath and Edwin courtesy drivers. Thank you

May 09, 2023 -

AutoNation Ford Katy responded

Hi Kerber, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

May 04, 2023

Great service! I secured a service appointment online. Called and talked to service advisor to add an additional service need. They committed to a 2 hour window More

by Kinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickel Ouida
Report | Print
May 04, 2023

The service was quick and easy waiting area was great for getting some work done. More

by Martinflores625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randall Linney
Report | Print
May 07, 2023 -

AutoNation Ford Katy responded

Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 02, 2023

The visit was very pleasant, great people to work with, especially James Thompson. My go to man. More

by patterson.jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Thompson
Report | Print
May 05, 2023 -

AutoNation Ford Katy responded

Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

May 01, 2023

We were very pleased with the service we received. Service was prompt and our Service Writer kept us in the loop through the entire process. They even washed and cleaned our vehicle as a courtesy. Fiv More

by Ford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom McGee
Report | Print
May 05, 2023 -

AutoNation Ford Katy responded

Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 27, 2023

Nice dealership and courteous workers. Prompt and friendly service. Nice and polite workers . Fantastic work. More

by nwoko_paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot
Report | Print
May 01, 2023 -

AutoNation Ford Katy responded

Hello Paul, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

April 27, 2023

The best experience I had yesterday. My service only took 1 hour and 30 min. Fantastic work, thanks Mario Flores More

by Richard Suarez Alfonso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Flores
Report | Print
May 01, 2023 -

AutoNation Ford Katy responded

Hello Richard, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

1
...
17
18
19
...
101