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AutoNation Ford Katy - Service Center

Katy, TX

4.4
1,004 Reviews

1,004 Reviews of AutoNation Ford Katy - Service Center

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April 24, 2023

Service is good and vehicle is ready ointments. Estimates have been accurate. Video of needed repairs is helpful. More

by grover.houston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
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Apr 27, 2023 -

AutoNation Ford Katy responded

Hi Grover, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 24, 2023

Very good attention and excellent and fast service. I will bring my car next time More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Flores
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Apr 27, 2023 -

AutoNation Ford Katy responded

Hi John, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

April 23, 2023

The general service was very good. All personnel were very professional. They finished the work on time as they promised. More

by Ana-Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Apr 23, 2023 -

Ana-Jose responded

There is a very professional team at KatyAutoNation. They work hard to keep a good service.

April 23, 2023

No issues. Very professional. The dealership got me in and out at the projected time. More

by tdogg68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Apr 27, 2023 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

April 21, 2023

The issue for my vehicle was resolved the same day and now I can drive with confidence, secure and comfortable. Thank you More

by Luis Ayala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusting
Report | Print
Apr 27, 2023 -

AutoNation Ford Katy responded

Hi Luis, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

April 19, 2023

Arrived at 7 AM for 7 AM appointment. Technician started working on car about 2:30 PM. Appointments means nothing. More

by JimDandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Lewis
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Apr 28, 2023 -

AutoNation Ford Katy responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.

April 17, 2023

Great dealership to have your vehicle serviced, they were able to get my truck in and have it diagnosed within the same week More

by Nobel7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert longoria
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Apr 21, 2023 -

AutoNation Ford Katy responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 17, 2023

Excellent service department. My truck was ready when promised. Service Adjustor gave me updates through text messaging. Easy to do business with. More

by Fbutera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario?
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Apr 28, 2023 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

Apr 28, 2023 -

Fbutera responded

Thank You,

April 17, 2023

Michael was professional, he explained precisely what was wrong with my car and had a great follow up with me. More

by Falah Koronfol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Apr 28, 2023 -

AutoNation Ford Katy responded

Hi Falah, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

April 14, 2023

Had an issue with my 2020 F-150 , with only 12,000 miles. The low tone horn malfunctioned . Contacted Brandon at your Service Department and was advised that my truck was still in warranty. Brandon was very More

by ben.dickerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
brandon Diaz
Report | Print
Apr 21, 2023 -

AutoNation Ford Katy responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

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