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AutoNation Ford Katy - Service Center

Katy, TX

4.4
1,004 Reviews

1,004 Reviews of AutoNation Ford Katy - Service Center

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April 14, 2023

Mobil service arrived at the expected time and provided quick and effective service including the recall repair. It was great not to have to get a ride back home or wait at the dealership. More

by cggkevin76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Apr 21, 2023 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

April 14, 2023

I was well pleased with the location and service. The service technicians and service advisor were thorough and attended to my needs. I advised them what I needed, and they listened. This is what ser More

by RR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buddy Godfretsen
Apr 21, 2023 -

AutoNation Ford Katy responded

Hello, it means so much to us that you chose our dealership. We always strive to provide personable and excellent customer service. Thank you again for the review!

April 13, 2023

I scheduled the day before. The set up a meeting the next morning. My Service Adviser was ready for me. He said it would take two hours to preform the task. He called me sooner More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel D'Larenti
Apr 21, 2023 -

AutoNation Ford Katy responded

Hi Mike, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. Please don't hesitate to reach out if there's anything additional we can do for you.

April 13, 2023

Mario did a great job to keep me informed of the needs for my vehicle and the timing the job would be complete. The job was completed earlier than expected and was done correctly first time. Great Job Mar More

by AutoNationReview
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Flores
Apr 21, 2023 -

AutoNation Ford Katy responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. Please don't hesitate to reach out if there's anything additional we can do for you.

April 12, 2023

W/appointment and waiting for an hour. , to be told they didn’t have the materials More

by NykiDeets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David
Apr 21, 2023 -

AutoNation Ford Katy responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8949. We hope to hear from you.

April 10, 2023

My service guy is the best! I've had a lot of service guys at Auto Nation and when I had my BMWs. James is absolutely amazing!!! More

by Darren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Thompson
Apr 21, 2023 -

AutoNation Ford Katy responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

April 06, 2023

Service was great! Brad and Stephen communicated promptly. Brad was my advisor but when I needed information, his team mate Stephen(Steven) was willing to take time t More

by JPIV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad, Stephen
Apr 21, 2023 -

AutoNation Ford Katy responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

April 06, 2023

I bought my F250 from another dealer and have always taken it back there for service, but when my engine light came on, I called for service and was told they would need it at least a week! I decided t More

by Loricastro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Diaz
Apr 21, 2023 -

AutoNation Ford Katy responded

Hello Loricastro, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 03, 2023

Advisor, Randall, was very helpful and upfront about the services. I plan to return to complete additional services. More

by tobrien62491
Recommend Dealer
Yes
Employees Worked With
Randall
Apr 06, 2023 -

AutoNation Ford Katy responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. Please don't hesitate to reach out if there's anything additional we can do for you.

March 31, 2023

Took a little long but overall very satisfied. Need improvement in the waiting area maybe More

by Almurat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Apr 03, 2023 -

AutoNation Ford Katy responded

Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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