AutoNation Ford Katy - Service Center

Mobil service arrived at the expected time and provided quick and effective service including the recall repair. It was great not to have to get a ride back home or wait at the dealership. quick and effective service including the recall repair. It was great not to have to get a ride back home or wait at the dealership. More

I was well pleased with the location and service. The service technicians and service advisor were thorough and attended to my needs. I advised them what I needed, and they listened. This is what ser The service technicians and service advisor were thorough and attended to my needs. I advised them what I needed, and they listened. This is what service is all about. More

I scheduled the day before. The set up a meeting the next morning. My Service Adviser was ready for me. He said it would take two hours to preform the task. He called me sooner The set up a meeting the next morning. My Service Adviser was ready for me. He said it would take two hours to preform the task. He called me sooner than the two hours and I was out of there. Great visit. More

Mario did a great job to keep me informed of the needs for my vehicle and the timing the job would be complete. The job was completed earlier than expected and was done correctly first time. Great Job Mar for my vehicle and the timing the job would be complete. The job was completed earlier than expected and was done correctly first time. Great Job Marco! More

W/appointment and waiting for an hour. , to be told they didn’t have the materials , to be told they didn’t have the materials More

My service guy is the best! I've had a lot of service guys at Auto Nation and when I had my BMWs. James is absolutely amazing!!! I've had a lot of service guys at Auto Nation and when I had my BMWs. James is absolutely amazing!!! More

Service was great! Brad and Stephen communicated promptly. Brad was my advisor but when I needed information, his team mate Stephen(Steven) was willing to take time t Brad and Stephen communicated promptly. Brad was my advisor but when I needed information, his team mate Stephen(Steven) was willing to take time to get me the answered I needed and didn't brush me off and make me wait. Thanks for the team work. Vehicle was in an out with in 2 days. They only kept it as long as the needed to. Great job! More

I bought my F250 from another dealer and have always taken it back there for service, but when my engine light came on, I called for service and was told they would need it at least a week! I decided t taken it back there for service, but when my engine light came on, I called for service and was told they would need it at least a week! I decided to call AutoNation in Katy. Brandon Diaz said “come in tomorrow and I’ll try to finish in the same day”. He did not disappoint! I even requested some major maintenance be completed as well. Not only was the service fast, it was much closer to my home! Brandon called me a few days later to make sure it was all running smoothly. Great work! More

Advisor, Randall, was very helpful and upfront about the services. I plan to return to complete additional services. services. I plan to return to complete additional services. More

Took a little long but overall very satisfied. Need improvement in the waiting area maybe Need improvement in the waiting area maybe More