AutoNation Ford Katy - Service Center

Brandon was easy to work with repairing our Ford Edge intermittent issue with the screen panel control center no phone, navigation or radio. intermittent issue with the screen panel control center no phone, navigation or radio. More

Gio, our service rep, got us in and out quickly, for an oil change. However, a complimentary carwash and lower price would have been better. oil change. However, a complimentary carwash and lower price would have been better. More

Everything was fixed that need to be took a little long then I wanted but it all worked in the end then I wanted but it all worked in the end More

Great service that was fast, reasonably priced, and efficient with friendly staff to help you efficient with friendly staff to help you More

I took my 2022 F150 into the service department. I am have several problems (air conditioner randomly stops cooling, the monitor/screen randomly just shuts off while driving then comes back on….kind I am have several problems (air conditioner randomly stops cooling, the monitor/screen randomly just shuts off while driving then comes back on….kind of like it is rebooting) that seem to be related to computer issues. After calling the service department and making an appointment, the service person seemed like he had never heard of this type of problems. He said if it is not doing it while it is there, there is nothing they can do about it. This os the 2nd time I am bringing it back for the problem. I informed him that all he needs to do is look on the F150 forums and he will find that a lot of people are having the same issues and that of the ones that have been fixed, it was a computer issue. After leaving my vehicle at the service department for 2 days, I called to check on it since no one has called me. I was informed that it will be another few days because they haven’t had time to look it. 2 days and it hasn’t been looked at? I informed them that I can’t go without a vehicle for any more days. They told me that I can come get the vehicle. Absolutely pathetic service. More

I picked up my vehicle and recall repairs and it stopped on my in the middle of I-10 four days later. Now it requires “uncovered” repairs and I have been waiting over 48 hours for a diagnosis. on my in the middle of I-10 four days later. Now it requires “uncovered” repairs and I have been waiting over 48 hours for a diagnosis. More

Fast and efficient service. Excellent customer service from go-to Service Advisor Tom L. Magee. Excellent customer service from go-to Service Advisor Tom L. Magee. More

David was pleasant to work with. Though the issue I was having wasnt resolved the experience was pleasant. Though the issue I was having wasnt resolved the experience was pleasant. More

Great service, honest and efficient. They complete my job sooner than expected! Good people working there They complete my job sooner than expected! Good people working there More

David did a great job getting my truck in and out of the dealership the same day. Great communications. dealership the same day. Great communications. More