AutoNation Ford Katy - Service Center

William Godfretsen was extremely helpful in the service department and went above and beyond to ensure I had a great experience! department and went above and beyond to ensure I had a great experience! More

I have used this dealership before. I have had good experiences and not so good ones. This latest visit was a good one. They identified the problem and got my vehicle back to me in a rea I have had good experiences and not so good ones. This latest visit was a good one. They identified the problem and got my vehicle back to me in a reasonable amount of time. More

They were great at keeping me informed about my vehicle status. It took a long time for me to get a loaner car, but the service was really good. The staff was also very polite. status. It took a long time for me to get a loaner car, but the service was really good. The staff was also very polite. More

Service advisor Dustin was very helpful, he provided a good service, he was very attentive and courteous regardless I didn't have an appointment. I'll recommended. good service, he was very attentive and courteous regardless I didn't have an appointment. I'll recommended. More

Even though they ensured me my vehicle was safe and the fan was doing its job they did not look into what was causing the fan to all of a sudden over work. I did not appreciate the final comment that maybe fan was doing its job they did not look into what was causing the fan to all of a sudden over work. I did not appreciate the final comment that maybe I just didn’t hear it before. When I reschedule another appointment for the same issue next week maybe I should send my husband in who never drives my car but perhaps would know more than me just by being male. More

Close by and very efficient The service I have received has been very good. They have respected me and my time has been very good. They have respected me and my time More

My sync navigation was not working. Autonation Katy repaired it the same day I brought it in and also replaced a windshield wiper motor recall! Autonation Katy repaired it the same day I brought it in and also replaced a windshield wiper motor recall! More

I would have given this a 5 start, but I do not like giving my email address out to a survey company. If you would change the way you do this, you might get better results. Service was good. giving my email address out to a survey company. If you would change the way you do this, you might get better results. Service was good. More

I had service needed for F150 and I called to make an appointment. They had an opening the following day and when I arrived, Buddy, in the service department took great care of me. They diagnosed my pro appointment. They had an opening the following day and when I arrived, Buddy, in the service department took great care of me. They diagnosed my problem for my pickup truck and called me promptly to go over the resolution. I got the truck back the same day and it runs great. I am so pleased with the treatment I received from the dealership and Buddy in the service department. More