AutoNation Ford Katy - Service Center

Everything was great. ..I got in right on time and the shuttle got me to and from Autonation with no problems...My rep could not have been any more efficient and helpful... ..I got in right on time and the shuttle got me to and from Autonation with no problems...My rep could not have been any more efficient and helpful... More

The service department staff is very friendly and knowledgeable about the issues i was having. knowledgeable about the issues i was having. More

Great service, no pressure to upcharge on needless other services. Service adviser was very professional. services. Service adviser was very professional. More

Excellent Service Advisor and team, kept me well informed throughout process. Oversized tires I needed were readily available, installation and alignment was very timely. throughout process. Oversized tires I needed were readily available, installation and alignment was very timely. More

The visit to Automation Ford was for possible recalls and regular maintenance. The associate that checked us in was both nice and professional. The vehicle had to be left overnight, however, when picking up, regular maintenance. The associate that checked us in was both nice and professional. The vehicle had to be left overnight, however, when picking up, the same associate checked us out. The whole maintenance procedure was smooth. One thing...whomever serviced the vehicle, left the previous service sticker reminder, and added a second maintenance sticker...not sure why they didn’t remove the previous one... More

Service department service was excellent and the Service Advisor Yee was one of the best that I have ever had at any dealer. As far as the parts department I will never go back. On their web site for pa Advisor Yee was one of the best that I have ever had at any dealer. As far as the parts department I will never go back. On their web site for parts, the price for the part I purchased was listed at $326.21 and when purchased at their counter, price was $453.27. Will order part next time. More

Overall, I'm happy with my experience at this dealership. I had my vehicle repaired for a faulty fuel pump. The service manager was very respectful and informative. I was sent a video showing what the pro I had my vehicle repaired for a faulty fuel pump. The service manager was very respectful and informative. I was sent a video showing what the problem was. Every question I asked was answered quickly, and I was informed on when parts were arriving. It was a very good experience except for one thing. I was disappointed with the machine car wash. It missed a lot of areas on the vehicle, but I'm very obsessive about keeping it clean so it's understandable. I wouldn't hesitate to come back to this dealership. More

Brought in my truck for a Factory Recall. Was in and out in less than 24 hours. Great job guys. Was in and out in less than 24 hours. Great job guys. More

Excellent service! My service advisor Brandon was very professional and easy to work with throughout the entire process. My service advisor Brandon was very professional and easy to work with throughout the entire process. More

Professional, courteous and fast service. I entered dealership late in the day and without an appointment and still got vehicle serviced without a problem. Thank you! I entered dealership late in the day and without an appointment and still got vehicle serviced without a problem. Thank you! More