AutoNation Ford Katy - Service Center

Great service, friendly and understanding. Explained the exorbitant price of buying a Ford key and having it programed was going to cost $476, and helped me understand that I was between a roc Explained the exorbitant price of buying a Ford key and having it programed was going to cost $476, and helped me understand that I was between a rock and a hard place and that I just had to relax, bend over, and take it. Even though the key failed in a less than six year old vehicle. No help form ford.... My advisor helped me stay calm and pointed out the better coffee by the sales floor. More

Everyone is very helpful and efficient. There are no hidden fees and everything is upfront. They explain all the services and keep you updated. There are no hidden fees and everything is upfront. They explain all the services and keep you updated. More

Had oil, filter, tire rotation done Reset was not done on oil change % Tire sensors were not reset to proper location on the vehicle on oil change % Tire sensors were not reset to proper location on the vehicle More

Great Overall experience they handle everything with contacting the warranty company to communicating with me what to expect moving forward. contacting the warranty company to communicating with me what to expect moving forward. More

The service at this dealership is awful! I will never go back! I needed service, but I had just purchased a new tire. I gave specific instructions about how I needed my tires rotated. They d I will never go back! I needed service, but I had just purchased a new tire. I gave specific instructions about how I needed my tires rotated. They did exactly the opposite. I also was having problems with accessing my spare tire. I asked for that problem to be fixed and for my spare to be put back on. They put the spare on but did not fix the problem. However, I was told that the problem was fixed. After paying for my service, I got in my car to find the troubled part sitting on my console! I called my service advisor over and he proceeded to give me the run around. Then I spoke to the service manager who never apologized and became very rude and obstinate. This was the second time in a month that we have been treated poorly by this service team. We are done! I will find someone else to fix my car, and I will advise everyone I know to do the same. More

Despite the amount of alerts and service warnings on my vehicle, Dustin, my service advisor was able to get me my truck back in the same day. He was very informative and professional and I will be glad to vehicle, Dustin, my service advisor was able to get me my truck back in the same day. He was very informative and professional and I will be glad to go back to him for my future service appointments. More

Fast check in and service time. Had battery service in same day within 2 hrs. Had battery service in same day within 2 hrs. More

Very good communication , and fast service time. I am a fleet manager and I will use them more. I am a fleet manager and I will use them more. More

Excellent service Robert Longoria is an excellent service attendant he is the best always he is doing an excellent job attendant he is the best always he is doing an excellent job More

Service was quick and easy! James was friendly and very knowledgeable. I’ll return for future service. James was friendly and very knowledgeable. I’ll return for future service. More