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AutoNation Ford Katy - Service Center

Katy, TX

4.4
1,003 Reviews

1,003 Reviews of AutoNation Ford Katy - Service Center

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January 16, 2023

This is the first time I used this dealership. I had a recall on my car. I called them and immediately made an appt. for the next morning. They got me in at the time scheduled and out that after More

by slvcole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not sure
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Jan 20, 2023 -

AutoNation Ford Katy responded

Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 13, 2023

The dealer was very communicative with good and efficient service. Will use them again next time. More

by KMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Jan 20, 2023 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

January 12, 2023

Responsive and focused on quality service delivery from the moment you arrive and walk into the device reception then to the waiting areas and time of conclusion and departure. Keep it up AutoNation Ford. More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Dustin
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Jan 17, 2023 -

AutoNation Ford Katy responded

Hi Charles, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

January 11, 2023

They were very courteous and knowledgeable and took care of our service needs in a timely manner. More

by ggqii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lewis
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Jan 17, 2023 -

AutoNation Ford Katy responded

Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

January 10, 2023

Our service specialist really stepped up when there were no others available and really delivered everything on time. Great professionalism from his part. More

by Guillermo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
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Jan 12, 2023 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

January 10, 2023

Came in for service on my 09 ford flex and had a great timed service was quick and very polite got me in and out in not time. More

by Alanvrami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark, Rick
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Jan 12, 2023 -

AutoNation Ford Katy responded

Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 10, 2023

The dealership staff were helpful and kind. They fixed it right the first time and respected my time. More

by Kate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
n/a
Report | Print
Jan 12, 2023 -

AutoNation Ford Katy responded

Hi Kate, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 10, 2023

Great job on service everything went perfect. service adviser was polite and knowledgeable thankyou for the help More

by Rkmorris7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
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Jan 12, 2023 -

AutoNation Ford Katy responded

Hi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.

January 10, 2023

Great overall experience. Shannon from service was extremely helpful. Will definitely come back in the future. More

by tj81099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon
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Jan 12, 2023 -

AutoNation Ford Katy responded

Hi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.

January 09, 2023

Dustin was a great help throughout the process and the loaner vehicle they provided was great! More

by frankzilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Report | Print
Jan 11, 2023 -

AutoNation Ford Katy responded

Hi, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!

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