AutoNation Ford Katy - Service Center

Vehicle went in for warranty work. Vehicle came back dirty with mud all on passenger side. At least for warranty work part of it should be cleaning vehicle. Vehicle came back dirty with mud all on passenger side. At least for warranty work part of it should be cleaning vehicle. More

My service advisors are always very nice and friendly. But the price on oil change is a mystery. I am never told the price when I drop off the car. I’m always getting coupons but the price is higher every But the price on oil change is a mystery. I am never told the price when I drop off the car. I’m always getting coupons but the price is higher every time I go. The price is even higher when I present the coupon. Probably won’t come back for oil changes anymore since it’s about $100. More

Very professional, answered all of my questions. Service was quick too, finished exactly around time service rep said it would finish. Service was quick too, finished exactly around time service rep said it would finish. More

Oil change with tire rotation. Second service here, the online scheduling couldn't find my account on my phone number, had to call. Phone service set me up an appointment with Dus Second service here, the online scheduling couldn't find my account on my phone number, had to call. Phone service set me up an appointment with Dustin who was paged but never arrived. Had to work with another service writer who was very nice but super busy and didn't have time to text me when the job was complete so I just returned 2 hours later. They rotated the tires but didn't adjust the tire pressure (Superduty has higher pressure in rear tires than front tires) so after I got home I had to break out the compressor and air up my rear tires and deflate my front tires. It seems like a little thing but if you have process knowledge you see little details missed as huge red flags - makes you wonder how many of those check marks were just pencil whipped. More

the service was good and the representative helped in explaining everything in detail and the service was fast explaining everything in detail and the service was fast More

They were able to quickly look at my car and identify the problems and fix them. Satisfied with the work problems and fix them. Satisfied with the work More

I gave them 1 star because there was a no 0 stars to pick from from More

Great job! They took my car at the time of appointment and finished the service quickly. It was ready for pick up when I arrived. They took my car at the time of appointment and finished the service quickly. It was ready for pick up when I arrived. More

Tom (the service rep) was knowledgeable and helpful. He was ready to help me and was careful to explain what the recall issue would involve. He was ready to help me and was careful to explain what the recall issue would involve. More

The service was good. My Service consultant offred me more than needed assistance for my truck, A couple of items were not on the truck maintenance schedule. they sent me My Service consultant offred me more than needed assistance for my truck, A couple of items were not on the truck maintenance schedule. they sent me a video of my truck inspection which I really appreciate. More