AutoNation Ford Katy - Service Center

Service was professional and customer service oriented. I would recommend this dealership to friends and family without reservation I would recommend this dealership to friends and family without reservation More

James Thompson helped me get the right repair at the right price. Kudos on James and AutoNation Ford Katy. For a problem you need to get James Thompson in my opinion the best service supervisor at A right price. Kudos on James and AutoNation Ford Katy. For a problem you need to get James Thompson in my opinion the best service supervisor at AutoNation Ford Katy, More

It was a great experience, good service and the service advisor answered all of my questions. advisor answered all of my questions. More

Tim was very professional and knowledgeable. Very helpful staff. Explanation of my service was excellent. Very helpful staff. Explanation of my service was excellent. More

Work was done as requested and delivered on time. There were 2 recalls, parts were available for only one. The parts were to be available by end October 2022 There were 2 recalls, parts were available for only one. The parts were to be available by end October 2022 More

Good service and fair price, keep up the good job guys, I will be back to the same location. will be back to the same location. More

AutoNation Ford has been servicing my ford escape since relocating to Katy four years ago. They have delivered dependable service to keeping my car running with oil changes and brakes. relocating to Katy four years ago. They have delivered dependable service to keeping my car running with oil changes and brakes. More

Excellent service. Excellent explanation. Take care of customers very well. Awesome service advisor. Listened to all my concerns. Excellent explanation. Take care of customers very well. Awesome service advisor. Listened to all my concerns. More

A disaster from the minute I tried to pay in cash and drove off the lot. There were promises, lies, no return phone calls. There is not enough room on this survey to tell the whole story. The car was sol drove off the lot. There were promises, lies, no return phone calls. There is not enough room on this survey to tell the whole story. The car was sold to me with serious electrical problems. After 6 months they promised a two-day fix. After two weeks it was finished yesterday, 11/08/22. I drove it home and to church this morning. So far so good. They did not give me a loaner or rental. Has been a hardship on this 86 yr old. Kudos to Justin W. Who started. The ball rolling and eventually Giovani R. I finally went with other persons with me as no one was listening to me. I am looking to sell the car as I do not trust to get on highway alone. If you want more details, look at my record. At least it will show in detail the work performed. More

It was a great experience, my service manager work hard to get my van back in good condition , he worked hard to get approval from warranty department for the repair under extended warranty. It takes long to get my van back in good condition , he worked hard to get approval from warranty department for the repair under extended warranty. It takes long to get my van back but it worth, it is driving like new. More