AutoNation Ford Katy - Service Center

the waiting time is very long, for maintenance more than 4 hours and if it requires a repair it takes 1 week for the diagnosis and another week for the repair, so it takes more than 2 weeks for simple repai 4 hours and if it requires a repair it takes 1 week for the diagnosis and another week for the repair, so it takes more than 2 weeks for simple repairs nothing serious or complicated More

Professional, friendly assistance with service request and car inspection due. Did not have appointment, which was okay. and car inspection due. Did not have appointment, which was okay. More

Was told it would be 2-3 hours for oil change. Was told even though I had purchased used vehicle with platinum warranty that the service I received previously (which was free) was a mistake and s Was told even though I had purchased used vehicle with platinum warranty that the service I received previously (which was free) was a mistake and shouldn’t have been covered. Asked about a “loss of oil pressure” warning and was told “it’s either the sensor or you need a new engine but we can’t diagnose that unless you leave your truck here for a week.” Took shuttle home and as soon as I arrived got a phone call my truck was ready. The fact you can have an appointment for an oil change but be told it’s going to be multiple hours to complete a 20 min job is ridiculous. The fact that they are more or less discouraging you from getting your car repaired or diagnosed by telling you it’s going to take a week to find out what is causing an error message is ridiculous. Terrible experience overall. More

Service reps are truly intelligent and truthful when you take vehicle in for recalls, repairs or whatever. take vehicle in for recalls, repairs or whatever. More

The service was fast got the oil changed and inspection in under 2 hrs. The personnel was polite and efficient. in under 2 hrs. The personnel was polite and efficient. More

Great service and follow up on status of repair work. Highly recommend to anyone looking for service work on their vehicle. Highly recommend to anyone looking for service work on their vehicle. More

Very quick In and out for oil change and tire rotation in under an hour! in under an hour! More

Great and fast service! Steven kept me updated trough the repair and got my car back within a couple of days, will definitely be going back for future service Steven kept me updated trough the repair and got my car back within a couple of days, will definitely be going back for future service More

Steven was by far one of the most helpful individuals I’ve dealt with at a dealership. He was friendly, attentive and knowledgeable. I had a problem for over two years and he and Mark got me taken care o I’ve dealt with at a dealership. He was friendly, attentive and knowledgeable. I had a problem for over two years and he and Mark got me taken care of. Thank you Steven! More

The service is great, I love the video updates that they send of the work they did and what they recommend being done. send of the work they did and what they recommend being done. More