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AutoNation Ford Katy - Service Center

Katy, TX

4.4
1,003 Reviews

1,003 Reviews of AutoNation Ford Katy - Service Center

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September 23, 2022

Super friendly and honest about the whole process and my car came out with a brand new feel to it. More

by Sal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Buddy (William)
Sep 27, 2022 -

AutoNation Ford Katy responded

Hi Sal, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

September 21, 2022

This place was a real blessing! I worked with Amir and he was just a pleasure to work with! I will tell all that will listen make that short drive to Katy like I did from the More

by Brother Ze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amir
Sep 24, 2022 -

AutoNation Ford Katy responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. Feel free to stop by if you ever need any more help.

September 21, 2022

Professional, respectful, polite, and the service was extremely quick and thorough. I would highly recommend this dealership! More

by Joe.r.stevens2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don
Sep 25, 2022 -

AutoNation Ford Katy responded

Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!

September 21, 2022

Omar Elkhayat in the collision center is an absolute pleasure to work with. He kept me up to date whenever I needed to know something and explained everything thoroughy. Thanks! More

by MikeM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Elkhayat
Sep 26, 2022 -

AutoNation Ford Katy responded

Hello there! Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

September 20, 2022

Came in with a preset appt. , poor greeting, never heard during the wait time. Waited 3. 5 hours. I had to check in on them. Left me lock nut for my wheels with what was water. I More

by RR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Sep 24, 2022 -

AutoNation Ford Katy responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Katy. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.

Sep 26, 2022 -

RR responded

A full wash of truck with an inside vacuum, wipe down of the interior and clean the seats would would be a good start.

September 20, 2022

The service is so good at this dealership, it makes you wish all your vehicles were Ford. Excellent communication, no surprises, and everything was done correctly. More

by JB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gio
Sep 25, 2022 -

AutoNation Ford Katy responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 20, 2022

It is a professional and confiable service, they car my car 100%. Only one thing to tell… When I ‘m was there to pick up my car I’m wait for 29 min without reason and finally when the car arrives nobody More

by Saul Saenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Villaloera
Sep 25, 2022 -

AutoNation Ford Katy responded

Hello Saul, we appreciate you taking the time to leave us this feedback. Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

September 19, 2022

Great service, dedicated. Mr. David call me to give me updates regarding my tire. Will definitely come back. More

by Osteen13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Sep 23, 2022 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

September 19, 2022

Promt courteous check in process and I truly appreciated the reminder call the morning of my scheduled appointment. More

by Miamidad32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
Sep 23, 2022 -

AutoNation Ford Katy responded

Hi, we are pleased to hear you had such a positive experience with us, If you need more help, our team is available to talk -- safe travels!

September 18, 2022

Fast service and keeps you informed on whats needed and what was done . Same or next day appointments More

by TaQuera Canady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Sep 22, 2022 -

AutoNation Ford Katy responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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