AutoNation Ford Katy - Service Center

Dropped off my Ford Escape due to recall, they fixed it and left a gash on passenger door side. Customer rep was friendly enough trying to rectify the situation but anyone can understand why I would not wa and left a gash on passenger door side. Customer rep was friendly enough trying to rectify the situation but anyone can understand why I would not want to deal with their location again More

The customer service was excellent. The vehicle maintenance was completed in a timely manner. My car was returned to me neat. Thanks for a great experience! The vehicle maintenance was completed in a timely manner. My car was returned to me neat. Thanks for a great experience! More

The salesman Abraham made the process go smoothly and it was a good experience without frustration. was a good experience without frustration. More

The representative with the dealership was fast and prompt with getting back to me about our service. prompt with getting back to me about our service. More

Top of the line customer service. They make it easy and fast, with no headaches and surprises. I wouldn’t take my car anywhere else for service. They make it easy and fast, with no headaches and surprises. I wouldn’t take my car anywhere else for service. More

Mr. Ouida was so helpful. He was nice and decent. He took care of my car and fixed it. Really I was happy with this experience and I would go back there again if anything happens to my car and I will certain care of my car and fixed it. Really I was happy with this experience and I would go back there again if anything happens to my car and I will certainly recommend it to my friends. I would also tell them to ask about Mr. Ouida Mickel Ouida who accomplished the mission and made my trip to Ford Katy successful. More

Autonation Ford in Katy had toborder parts to repair 2 warranty issues. Once the parts came in Mike called me to make an appointment. I had my vehicle back in 1.5 days with both issues corrected! warranty issues. Once the parts came in Mike called me to make an appointment. I had my vehicle back in 1.5 days with both issues corrected! More

I always prefer to work with Ouidam aka Mike. He is very helpful and stays in communication throughout the process. In addition he takes time to explain reasons for any changes to service reques He is very helpful and stays in communication throughout the process. In addition he takes time to explain reasons for any changes to service requests. More

Fast and easy, it was only for a recall and the car was ready when the representative told me. ready when the representative told me. More

The dealer was super. The person I spoke to was knowledgeable. Will go back for all work to be done on my truck. The person I spoke to was knowledgeable. Will go back for all work to be done on my truck. More