AutoNation Ford Katy - Service Center

The experience with the service team I got was exceptional and quick. Also with my ford pass points I didn’t even have to pay out of pocket. The guys at this location were super helpful and mindfu exceptional and quick. Also with my ford pass points I didn’t even have to pay out of pocket. The guys at this location were super helpful and mindful of my children as well. It was a great experience! More

They dealership has been there when I needed them. I am on my second Ford F150 and am extremely satisfied. I am on my second Ford F150 and am extremely satisfied. More

I took my Exporer in for a recall repair and several other little things to take care of while it was in. Also I was impressed with the availability to have pickup and return service. Thanks to James fo other little things to take care of while it was in. Also I was impressed with the availability to have pickup and return service. Thanks to James for taking care of me. More

It's usually always a good experience at Autonation Ford. This time I am not 100% satisfied and that is the reason for 4 stars This time I am not 100% satisfied and that is the reason for 4 stars More

The quality of service was good. The website is misleading in the cost of service by only listing the labor cost and saying that there could be additional dealer costs. I was surpr The website is misleading in the cost of service by only listing the labor cost and saying that there could be additional dealer costs. I was surprised by the $100 cost of an oil change and tire rotation. More

I brought my Ford Escape in for a recall. I made an appointment online. The recall notice said it would only be a day However, when I brought it in, the service agent, Tom, said it would be I made an appointment online. The recall notice said it would only be a day However, when I brought it in, the service agent, Tom, said it would be several days based on volume of work. Rather than have to leave it over the weekend, he made me a new appointment and I brought it back on Monday. The drop off process was smooth. Again, I was expecting several days. However I got called that same day that it was ready. Tom said he bumped it up in the queue in order to get it out. That was a pleasant surprise. The pickup process was easy and Tom brought the car around himself. He even offered to get some pine sap off my window for me. In the past, I have felt intimidated there as a woman in a male dominated environment. I was still the only woman I could see around me but it was better. Tom’s response was much appreciated. More

Great customer service, clean dealership, real nice customer service. Real good service department. My truck was serviced in a timing matter. customer service. Real good service department. My truck was serviced in a timing matter. More

Well to start out waited 2 hours for an oil change at 8am appointment. Second, they couldn’t find my truck and was told it was somehow parked accross the street. Other customers were upset at the wait time a appointment. Second, they couldn’t find my truck and was told it was somehow parked accross the street. Other customers were upset at the wait time as well and when asked for an update at the check out counter, the ladies at the desk were very impatient. I will never go there again More

My service was a success and everyone was helpful. I will be back to AutoNation Ford Katy. I will be back to AutoNation Ford Katy. More

I WAS VERY PLEASED WITH THE FRIENDLINESS AND EXCELLENT ADVICE GIVEN TO ME BY ANDRES ADVICE GIVEN TO ME BY ANDRES More