AutoNation Ford Katy - Service Center

Excellent attention for Robert Longoria he is the best service advisor That's why I always go to Autonation Ford Katy service advisor That's why I always go to Autonation Ford Katy More

Randy was awesome to deal with, kept me updated and was able to get my truck back quicker than expected able to get my truck back quicker than expected More

James Thompson is great and the only reason that I return to this dealership. Everything else, Sub-Par. The new vehicle purchase was like a 3 ring circus and type-o's on the mailing address so I never got to this dealership. Everything else, Sub-Par. The new vehicle purchase was like a 3 ring circus and type-o's on the mailing address so I never got the original title to the vehicle. I had to go pick up a certified copy. And then they did not hold my full payment check for 3 days, as they said that they would, so I had a collection agency calling me a few days after delivery. More

Drop off service was efficient and easy. Was told diagnostics could take up to 48 hours. Was a Thursday when I dropped off. Left voice messages for service rep on Saturday noon and Monday at Was told diagnostics could take up to 48 hours. Was a Thursday when I dropped off. Left voice messages for service rep on Saturday noon and Monday at 09:00. Finally called service manager and he prompted service rep to reply. Truck was ready for pickup an hour later. More

James handled my service and was very courteous and helpful. He gave me a heads up about the estimated cost so I wouldn’t be surprised and he was pretty close. We were pleased with our service and reco helpful. He gave me a heads up about the estimated cost so I wouldn’t be surprised and he was pretty close. We were pleased with our service and recommend this dealership. More

Daniel handled the work order - he get’s the 5 stars - as to the reminder of this cluster _____ ! The car came in on a wrecker from another dealer- first clue something was BAD WRONG ! Repair took was to lon to the reminder of this cluster _____ ! The car came in on a wrecker from another dealer- first clue something was BAD WRONG ! Repair took was to long to get done, then came the recalls………and to top it all off they screwed the pooch as far as finding what was wrong/broken on the car - it was unsafe due to condition of the front suspension. I was lucky that the car still had work to be done at the other dealer - who found the damage and is in the process of getting the car safe to drive. The overall service department get a big ZERO (as in no stars) More

Mike listened to my issue and cheeked for recall orders. He had the repaired and ready as estimated/promised. He had the repaired and ready as estimated/promised. More

I was very pleasantly pleased. I have been apprehensive of going to dealers for service in the past. But this was a good experience. I have been apprehensive of going to dealers for service in the past. But this was a good experience. More

Sales-wise, I've had a good experience with this dealership (I've bought two vehicles from AutoNation Ford Katy); however service-wise I've experienced some drama over the years. I decided to give t dealership (I've bought two vehicles from AutoNation Ford Katy); however service-wise I've experienced some drama over the years. I decided to give the service dept. a second chance as their proximity to my home is as convenient as I can get. With my new current vehicle I've experienced the usual growing-pains and recalls of having a new vehicle and thus far the service dept at this dealership has been mostly communicative, positive, and very helpful. More

They suck. They dont really check your car and they always dont have parts available They dont really check your car and they always dont have parts available More