AutoNation Ford Katy - Service Center

They suck. They dont really check your car and they always dont have parts available They dont really check your car and they always dont have parts available More

My appointment was at 1:00. When I arrived at 12:55, I checked in with a young gentleman that brought me inside to find someone to assist me. After 3 men telling him very rudely When I arrived at 12:55, I checked in with a young gentleman that brought me inside to find someone to assist me. After 3 men telling him very rudely that they’re can’t help because they are about to go to lunch I was told to wait in the waiting area. By 1:30 no one came to follow up,so I went back outside to him to ask for help again. He brought me inside and asked another man that just told him “I can’t help right now” and the last guy that he asked David, clearly looked bothered and said “yeah I guess I can help. Wait what kind of car do they have?? Okay I guess”. I was standing 5 feet from him and he didn’t try to conceal that he was annoyed. He started to assist me by asking what I was there for and had the nastiest attitude and was extremely rude. This was the WORST customer service that I have ever experienced at a dealership or service department. I suggest to not select an appointment during lunch hours because you will be treated terribly. More

Service definitely exceeded my expectations. The gentleman that I worked with, Giovanni, was welcoming and got my car back to me quickly for a recall and oil change. The gentleman that I worked with, Giovanni, was welcoming and got my car back to me quickly for a recall and oil change. More

The service department was curious and professional. My truck was done in less time than quoted. My truck was done in less time than quoted. More

In on time. Work done well. Out early. Staff was informative, professional, and attentive. I will return. Thank you. Work done well. Out early. Staff was informative, professional, and attentive. I will return. Thank you. More

Dustin in the service department is awesome. He is very knowledgeable of his craft and very personable. He is very knowledgeable of his craft and very personable. More

My service rep Dave was great, and very friendly. Made sure my vehicle was checked in properly. Made sure my vehicle was checked in properly. More

Excellent customer service from Andres. Ke kept informed of service progress and recall actions required. Ke kept informed of service progress and recall actions required. More

Great customer service. They had the vehicle’s recall done before promised and it was a smooth process! They had the vehicle’s recall done before promised and it was a smooth process! More

I always feel stressed when I go for Service at a dealership but my experience this time was so much better. I wish all dealerships had a Service Manager like Auto Nation. He was honest and helpful a dealership but my experience this time was so much better. I wish all dealerships had a Service Manager like Auto Nation. He was honest and helpful and that’s what helps make a Dealership worth referrals. More